Operations

Increasing transaction size is one of the easiest ways to increase profits, and one way to do it is to train employees on their role in the sales process. Training them on proper sales techniques and offering incentives around meeting …

With both their customers and employees in mind, Nowco Home Hardware dealer-owners Deanna and Tyler Nowochin embarked on a store remodeling project that added a new shopping destination for customers and office space for employees.  Named The Loft, the new …

While the supply chain woes seen during the pandemic have mostly worked themselves out, pricing will always be a priority for independent home improvement retailers. Often, however, pricing strategies in place for other industries don’t fit the needs of the …

THIS PAST YEAR, Wilson’s Home Hardware Building Centre in Barrington Passage, Nova Scotia, was honored with the Home Hardware Walter J. Hachborn Store of the Year Award, selected out of over 1,000 stores across Canada. Mike Wilson is the dealer-owner …

Consumer expectations have shifted over the last several years, and a comprehensive online experience is now an expectation for retail. Services like buy online, pickup in store or curbside pickup and access to real-time inventory in mobile apps are increasingly …

AT ITS 2023 DEALER MARKET, Orgill launched Impact eCommerce, a new e-commerce program. Impact eCommerce is the solution to the challenge Orgill faces serving dealers of different brands, sizes\ and markets selling different assortments and running different POS systems. Orgill …

Sifting through an email inbox can be daunting. Consumers are bombarded with thousands of messages, from promotions to urgent deals and breaking news. However, when a company can draw a customer in with a creative subject line and consistent information, …

With something for home project enthusiasts to professional contractors, DIY newbies to renovation experts, the hand and power tool category has the potential to be a superstar department for your operation. With an influx of innovation and new products to …