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Ace Hardware Recognized for Customer Service

For the ninth year in a row, J.D. Power 2015 U.S. Home Improvement Retailer Store Satisfaction StudySM ranked Ace Hardware “Highest in Customer Satisfaction among Home Improvement Retail Stores.”Ace has earned this ranking every year since J. D. Power began surveying the home improvement industry nine years ago.

The J.D. Power study is based on responses from nearly 3,000 consumers who purchased home improvement products or services in the previous 12 months. Ace Hardware ranked highest among major retailers with an overall satisfaction index score of 807 on a 1,000-point scale. According to consumers, Ace performs particularly well in the categories of staff and service, as well as store facility, a statement from the company says.

The score is based on performance in five areas: merchandise, price, sales and promotions, staff and service, and store facility.

“We are honored and humbled to receive this recognition for an unprecedented ninth year in a row,” says John Venhuizen, president and CEO, Ace Hardware Corporation. “We believe we’ve been blessed to be in the business of serving others. Recognition like this from J.D. Power motivates the Ace enterprise to work even more diligently to amaze our customers and better serve our neighbors.”

To view the full press release, click here.

About Renee Changnon

Renee Changnon is the retail outreach coordinator for NRHA. She meets with retailers in their stores and at industry events and introduces them to the services NRHA provides. Renee previously worked as a member of the NRHA communications team. She earned a degree in visual journalism from Illinois State University, where she served as the features editor for the school newspaper. After college, she implemented marketing and promotions initiatives at Jimmy John’s franchise locations across the country. She enjoys exploring books with her book club, Netflix marathons and hosting goat yoga at her apartment complex. Renee Changnon 317-275-9442 rchangnon@nrha.org

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