For the ninth year in a row, J.D. Power 2015 U.S. Home Improvement Retailer Store Satisfaction StudySM ranked Ace Hardware “Highest in Customer Satisfaction among Home Improvement Retail Stores.”Ace has earned this ranking every year since J. D. Power began surveying the home improvement industry nine years ago.
The J.D. Power study is based on responses from nearly 3,000 consumers who purchased home improvement products or services in the previous 12 months. Ace Hardware ranked highest among major retailers with an overall satisfaction index score of 807 on a 1,000-point scale. According to consumers, Ace performs particularly well in the categories of staff and service, as well as store facility, a statement from the company says.
The score is based on performance in five areas: merchandise, price, sales and promotions, staff and service, and store facility.
“We are honored and humbled to receive this recognition for an unprecedented ninth year in a row,” says John Venhuizen, president and CEO, Ace Hardware Corporation. “We believe we’ve been blessed to be in the business of serving others. Recognition like this from J.D. Power motivates the Ace enterprise to work even more diligently to amaze our customers and better serve our neighbors.”
To view the full press release, click here.