Total Retailer released its sixth annual Top 100 Omnichannel Retailers report, recognizing leading retailers and brands based on omnichannel criteria, including digital and physical channels that offer consumers the best, most seamless shopping experience between both channels. Ace Hardware was named No. 2 on the organization’s omnichannel retailers report.
Ace Hardware ranked second in the omnichannel retailers report behind Nordstrom’s, which received all 11 points available. Ace earned 10.5 points during the July and August evaluations of retailers. Ace Hardware’s digital platform was intentionally developed for customers to connect to their local store’s location with near real-time updates on product availability and linked brand information and services, such as assembly and delivery.
Ordering online and picking up in-store is the No. 1 preferred method of purchase by customers. Local stores make filling online orders a top priority to allow for fast availability and offer in-person expertise on additional information or solutions, resulting in over 90% of Ace Hardware’s digital orders being picked up in-store or delivered by the local store’s red-vested associates, says Bill Kiss, head of digital at Ace Hardware.
“By leveraging Ace’s award-winning customer service with our hyper-local approach to seamlessly bridge acehardware.com and the Ace App to consumers’ local Ace store—which are within 15 minutes of more than 75% of the U.S. population—Ace is positioned to be the fastest, most convenient omnichannel retailer in America,” Kiss says.
Ace recently recorded another record-breaking quarter of sales in Q3 2022.