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Customer Care Center

Ace to Open Customer Care Center in Florida

Ace Hardware Corp. announced this week its plan to open a new customer care center in Fort Myers, Florida.

The center will employ 110 Ace corporate team members and is part of the co-op’s strategic three-year plan to grow and transform its customer care division. Another part of the strategic plan the company has been implementing is the restructuring of its distribution network, which was reported April 27 by Hardware Retailing.

According to Ace, the Customer Care Center manages communications and helps bridge information gaps for customers of Ace Hardware retail stores and the co-op’s e-commerce customers.

Leaders from Ace Hardware selected Fort Myers as the site for its new Customer Care Center following an extensive site search covering more than 900 metro areas.

“The Fort Myers area was extremely attractive to us for a number of reasons,” says Kane Calamari, vice president, human resources, organizational development and communications for Ace. “The region offers access to high-quality talent and a competitive lease rate for our new facility, coupled with excellent support from the region, including the Lee County Port Authority, Lee County Economic Development Office and CareerSource Southwest Florida.”

Construction for the new office space will be complete by the end of August 2017, and recruitment is currently under way.

About Renee Changnon

Renee Changnon is the retail outreach coordinator for NRHA. She meets with retailers in their stores and at industry events and introduces them to the services NRHA provides. Renee previously worked as a member of the NRHA communications team. She earned a degree in visual journalism from Illinois State University, where she served as the features editor for the school newspaper. After college, she implemented marketing and promotions initiatives at Jimmy John’s franchise locations across the country. She enjoys exploring books with her book club, Netflix marathons and hosting goat yoga at her apartment complex. Renee Changnon 317-275-9442 rchangnon@nrha.org

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