Family-owned and operated Frager’s Hardware, a 93-year-old hardware store in Washington, D.C., burned down Wednesday night after firefighters poured 20,000 gallons of water a minute on the blaze, according to a story in the Washington Post. The fire was first …
Read More »Amanda Bell
J.D. Power & Associates Ranks Ace Highest in Customer Satisfaction
For a seventh consecutive year, Ace Hardware ranks highest in satisfying home improvement retail store customers, according to the J.D. Power & Associates 2013 Home Improvement Retailer Satisfaction Study. Ace Hardware achieved a score of 803 on a 1,000-point scale …
Read More »Create an Emergency Preparedness Niche
Take this season to start developing an emergency preparedness niche. Weather is unpredictable, and with the seasonal increase of severe storms, summer is a great time to start stocking up on supplies like weather radios to keep customers ready for …
Read More »Indianapolis Retailer to Discuss Competitive Pricing on Upcoming MSNBC TV Show
Independent home improvement retailer Keith Payne will be featured in an upcoming episode of MSNBC’s weekly “Your Business” TV show. Payne, owner of Indianapolis-based North Meridian Hardware, will appear in a segment scheduled to air later this year. “North Meridian …
Read More »Strong Sales, Optimism Evident at Do it Best Spring Market
Do it Best’s Spring Market, held May 17-20 at the Indiana Convention Center in Indianapolis, was highlighted by optimistic attitudes from attendees who are seeing firsthand improvement within the home improvement industry. The market got off to a strong start …
Read More »Google Introducing Online Customer Service Ratings
Smaller online merchants will soon be able to better compete with large online retailers like Amazon.com thanks to a multi-year deal Google made recently with an independent provider of customer service ratings and analytics of online businesses. Google has plans …
Read More »Ace Adds Stores in Afghanistan
Ace has plans to enter the home improvement market in Afghanistan and has already partnered with Afghan entrepreneurs to open stores there. Ace Hardware International Holdings, Ltd., the company’s international division, has joined with managing owner Najib Safi and country …
Read More »Ace Hardware Foundation’s ‘Racing for a Miracle’ Program Benefits Sick Children
The Ace Hardware Foundation “Racing for a Miracle” program is teaming up with Richard Petty Motorsports (RPM) driver Marcos Ambrose to benefit sick children as the driver races in Dover, Del., this weekend. Should the driver of the No. 9 …
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