Barbara Crowhurst, Author at Hardware Retailing

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Barbara Crowhurst

Retail business coach Barbara Crowhurst is also a writer, international speaker and trainer. Her career has taken her from working with some of the largest corporate retailers in North America to consulting with thousands of independent retail specialty stores. Barbara’s company, Retail Makeover, is leading the way with services such as retail business coaching sessions, consulting with her clients by phone/Skype or in person.

13 Ways to Maintain a Devoted Customer Base

March 3, 2014

There are two kinds of customers: existing and the ones you haven’t met yet. Right now, 20 percent of your existing customers make up 80 percent of your sales. There are many ways to use this devoted fan base to …