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Hilary Welter

Hilary Welter
As marketing and research coordinator, it’s Hilary’s duty to keep retailers informed about NRHA products and services and to help coordinate industry research projects. Additionally, Hilary is the voice behind NRHA’s and Hardware Retailing’s social media accounts. She appreciates a good book, spicy food, well-made horror films, craft beer and exploring new places near and far.

The Latest on Payment Processing Technology

payment processing

With technology rapidly developing, there are some major subjects related to payment processing that business owners need to be paying attention to as we enter the new year. To get clarification on some of the most talked about topics, Hardware Retailing …

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NRHA Partner Offers Roadside Assistance

Roadside Assistance

Business owners can now take advantage of a new roadside assistance protection plan designed specifically for independent home improvement retailers. North American Retail Hardware Association (NRHA) Business Services partner Member Insurance is now offering Member Roadside Assistance, which includes roadside protection …

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6 Ways to Reach Customers Using Marketing

Click the picture to download a PDF of this story. By Hilary Welter, hwelter@nrha.org Jack is in the market for luggage. Soon after he searched for suitcases online, he got an ad on Facebook for a brand whose website he’d visited. Over …

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NRHA President and CEO Bill Lee to Retire

Click the picture to download a PDF of this story. After more than 20 years of serving the independent home improvement industry through various roles at the North American Retail Hardware Association (NRHA), president and CEO Bill Lee will retire at the …

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Training, Research and Events Available Through NRHA

Training Events

Click the picture to download a PDF of this story. Looking back on the past 12 months, the North American Retail Hardware Association (NRHA) has made quite an impact this year. Your association launched and released many exciting programs, services and events. …

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Five Ways to Test and Track Marketing Tactics

Marketing Tactics

When you’re investing time and money in marketing initiatives, you want to make sure your efforts actually reach your audience. There are a few simple ways to track the various messages you send to your customers in order to gauge …

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Your Biggest Business Challenges and Opportunities

challenges and opportunities

The North American Retail Hardware Association (NRHA) is collecting data on retailers’ business challenges and opportunities, 2016 performance and where they plan to invest next. Please complete the survey to share your insights. When you complete the survey, you’ll be …

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Training: Where to Begin With Young Leaders

young leader

Meet hypothetical retail employee and young leader, Joe. Joe started working for the local hardware store in his town as a cashier at age 16 and continued through high school and college. Afterward, he decided to continue his career with …

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