Home » Author Archives: Jesse Carleton

Author Archives: Jesse Carleton

How to Be Successful with Buy Online, Pickup in Store

Home improvement retailers who talk about their competition these days inevitably include Amazon on the list. Fortunately, there are many ways to compete against this formidable retailer. One of the tactics many retailers are now pursuing is by offering a ... Read More »

Can Your Staff Fix This?

Click the picture to download a PDF of this story. By Jesse Carleton, jcarleton@nrha.org Endcaps Askew Something’s wrong in the picture of the endcap on the left. Can everyone on your staff figure out what it is? In January, Hardware Retailing introduced a ... Read More »

Taking a Closer Look at Amazon’s Retail Strategy

Click the picture to download a PDF of this story. By Jesse Carleton, jcarleton@nrha.org New Age of Pricing Adjusting prices according to supply and demand is basic economic theory, but now it’s happening faster than ever. Search for an airline ticket ... Read More »

Retailer Gives Gifts Out Using Social Media

At Turkstra Lumber, a business with 11 locations around Ontario, Canada, the familiar telethon got a makeover. Last October, Mitch MacLellan, social media and marketing director, and Jamie Crickmore, manager of the company’s trim and door division, sat down in ... Read More »

Retailer Trio Tops the Radio Charts

Not every retailer gets an audience of a few million consumers at once. But that’s just a regular Saturday morning for Andy Amrhein, owner of Evey True Value Hardware in Bethel Park, Pennsylvania. For more than 25 years, every Saturday ... Read More »

Whitmore Ace Gets Creative With Power Aisle Merchandising

When Whitmore Ace Hardware got a surplus buy on boxes of disposable rags, director of marketing Laurie Becker saw an opportunity to get creative with merchandising. Instead of just stacking the boxes on a regular pallet display, she challenged managers ... Read More »

Discounts Run Deep at United Hardware’s January Market

united hardware's january market

Retailers attending the United Hardware January 2019 Buying Market started off the new year in a big way with aggressive buying opportunities and programs from their wholesaler to help build transaction size in their stores. One highlight of the market, ... Read More »

5 Tips for Finding the Best Employees

best employees

When a member of your team decides to leave, finding someone new to replace them can be one of the most difficult tasks you have all year. Your employees are the face of your business. They can make or break ... Read More »