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Jesse Carleton

Jesse Carleton has visited independent hardware retailers, conducted original research on the industry and written extensively about the business of hardware retailing. Jesse has written for more than a dozen of NHPA’s contract publishing titles, all related to the hardware retailing industry. He also was instrumental in developing the Basic Training in Hardware Retailing courses now used by thousands of retailers across the country.

United Hardware’s Lawn & Garden Buying Market Highlights Category Management

Spring was in the air as United Hardware held its annual and expanded Lawn & Garden Buying Market in October, shifting the event three months earlier from its prior time slot in January. The event, which was United Hardware’s third …

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4 Strategies to Relieve Pricing Woes

If you’re not making price changes today, you may not be in business tomorrow. That’s the stark reality of a market plagued by higher-than-normal inflation and supply chain issues. When cost outruns the shelf price, retailers who fail to keep …

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4 Pricing Best Practices Every New Manager Should Know

Understanding how to effectively set prices could be intimidating for a new manager. Like many facets of retailing, pricing strategy is part art and part science. How a retailer sets prices will have a direct impact on the viability of …

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How To Establish and Maintain a Culture of Giving Feedback

Retail manager speaking with employee

If you’re like many managers, you may suffer from feedback phobia. It’s easy to tell employees “nice job” when they do something right, but it’s harder to ask them to fix something they’re doing wrong. Put off that conversation too …

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How to Give and Receive Candid Feedback

feedback

Giving employees feedback about their job performance can be tricky waters to navigate for the inexperienced manager. Done correctly, kind and clear criticism can lead to growth and development. Mishandled, critical feedback can be a bad experience that divides a …

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Use Recognition Programs to Engage High-Performing Employees

recognition programs

When you notice an employee doing an exceptional job or going above and beyond their normal duties, thank them. Let them know you notice and appreciate their efforts. You might even want to go a step further and offer a …

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Rebranding, e-Commerce and Category Solutions Focal Points of United Hardware’s Fall & Winter Buying Market

United Hardware retailers attending the cooperative’s Fall & Winter Buying Market had opportunities to learn about their company’s brand revitalization initiative, e-commerce platform and new options for creating stronger category solutions. The buying market, held June 23 – 25 at …

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Best Practices for Creating a Strategic Plan

Lambert Lumber employees

If you’re like most business-minded people, you have no shortage of ideas. Put on your retailer glasses and you might see opportunities everywhere. If the past couple of years have given you above average sales and you have money in …

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