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Jesse Carleton

Jesse Carleton
Jesse Carleton has visited independent hardware retailers, conducted original research on the industry and written extensively about the business of hardware retailing. Jesse has written for more than a dozen of NRHA’s contract publishing titles, all related to the hardware retailing industry. He also was instrumental in developing the Basic Training in Hardware Retailing courses now used by thousands of retailers across the country.

United Hardware Buying Market Highlights Special Events

united hardware buying market

At its Spring and Summer Buying Market, held Jan. 10-12 at the Minneapolis Convention Center in Minneapolis, United Hardware helped retailers start off the new year with a diverse mix of vendors, discounted buys and a focus on the power …

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How I Did It: Became the 7th Generation Owner

Business training and a long family history in entrepreneurship still weren’t enough to prepare Margaret Clark for the challenges of passing a business from one generation to the next. The seventh-generation owner of Clarks Hardware in Ellicott City, Maryland, Clark …

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Can You Restore Order to This Display?

dump bin

The dump bin is a fairly simple concept. Grab a big container and dump a lot of product in it. NRHA’s 2016 Merchandising for Profit Study found products placed in a permanent dump bin have an 86 percent sales lift …

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Preserving the Family Unit When Business Gets Rough

Family business

Employing family members can be tricky business. To your benefit, common culture, work ethic, trust and loyalty often run strong among family members who work together. However, having relatives on staff or in leadership can also present a challenge. What …

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HR and the Family

Retailers working with family know it can be hard to be objective when employing family members. You might have more tolerance with the struggles your own family members face than you would with those of another employee. Addressing issues with …

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NRHA Launches New Course in Basic Pricing

training

When consumers decide where to spend their hard-earned dollars, price is a big consideration. To help retailers boost their knowledge of pricing fundamentals, the North American Retail Hardware Association (NRHA) has developed a new online course in Basic Retail Pricing. The …

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10 Tactics to Boost Your Price Image

price image

When competitors enter your territory, it’s tempting to wield price as the weapon of choice. However, an all-out price war rarely leaves a clear winner. You’re likely to sustain significant damage to your reputation if shoppers start to equate low …

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10 Ways to Conquer a New Location

store expansion

Earlier this year, Scott Ward, co-owner of the Fix and Feed family of farm and hardware stores, opened a store in Quinlan, Texas, which is the company’s fourth location in the state. While you don’t need superpowers to pull off …

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