Home » Jesse Carleton

Jesse Carleton

Jesse Carleton
Jesse Carleton has visited independent hardware retailers, conducted original research on the industry and written extensively about the business of hardware retailing. Jesse has written for more than a dozen of NRHA’s contract publishing titles, all related to the hardware retailing industry. He also was instrumental in developing the Basic Training in Hardware Retailing courses now used by thousands of retailers across the country.

First Steps Toward Creating a More Diverse Workplace

If you want to create a culture of diversity in your business, you should be looking both at internal operational structures and the way you present your business to the community.  Julie Schweber, a senior human resources knowledge adviser at …

Read More »

How Embracing Difference Improves the Workplace

Workplace Diversity Pays

There are many advantages to having a diverse workplace. Here’s what you can expect when your employees have a variety of backgrounds and perspectives. Better Customer Service People feel comfortable shopping in a place where the employees look like them. …

Read More »

How NHPA Can Help You Create an Effective Training Program

Training Made Easy graphic

Friendly, competent, fast; that’s what customers want from their shopping experience. According to a 2020 poll by J.D. Power, home improvement retailers who rank highest in customer satisfaction are those who deliver knowledgeable customer service within two minutes or less. …

Read More »

5 Tips for Finding a Specialty Vendor

You may have settled on a great idea for your next new niche category, but where do you source it? Oftentimes, you may need to go outside of your primary wholesaler, and the vendor you choose can make or break …

Read More »

3 Ways to Boost Sporting Goods Sales

With numerous lakes and rivers within a 50 mile radius of Spokane, the General Store has an ideal setting to sell sporting goods. The anchor department is the Fishing Hole and Sports Shop, which covers land and water sports, for …

Read More »

Winning Strategies for 3 Niche Categories

Category Heroes

In most any home improvement store, core categories do the heavy work. They pull in a steady stream of customers and prompt project sales that fill up the shopping cart. But many retailers have found success outside standard hardware fare, …

Read More »

Learn More About Project Management

Using project management strategies can help you become a stronger leader and more effective at developing and executing projects at your business. To learn more, consider these resources as recommended by Diane Flynn-Brake, director of business project management at Ace …

Read More »

4 Steps to Better Project Management

project management

Just like you shouldn’t begin construction on a new building without a blueprint, you wouldn’t want to start a new initiative around your store without a well-laid plan. A carefully devised strategy can help you finish on time and on …

Read More »