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Jesse Carleton

Jesse Carleton
Jesse Carleton has visited independent hardware retailers, conducted original research on the industry and written extensively about the business of hardware retailing. Jesse has written for more than a dozen of NRHA’s contract publishing titles, all related to the hardware retailing industry. He also was instrumental in developing the Basic Training in Hardware Retailing courses now used by thousands of retailers across the country.

Trainer’s Corner: Focus on the Automotive Category

Automotive

As winter approaches for many areas of the country, customers might be thinking about making sure their car is prepared for the cold weather. If you have an automotive department, you can offer them the convenience of picking up items …

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New Resources Help Retailers Onboard Employees

Employee Onboarding Resources

The first few weeks after hiring a new employee are critical. How well you onboard them will have a big impact on retention and job performance. But if you’re like most retailers, developing a thorough onboarding program is just one …

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Understanding Trends in Employee Turnover

Employers who want to understand how they can keep their best employees from leaving to work somewhere else need to understand the changing needs of today’s workforce. A recent study from data and analytics firm Gallup, State of the American …

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How Management Style Reduces Employee Turnover

Employee Turnover

Keeping quality employees is a perennial problem for retailers. Solutions for reducing turnover often focus on better hiring techniques, competitive pay, benefit packages and a healthy company culture. Recent research from analytics and data firm Gallup adds another important piece …

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What You Can Learn from Shopping Your Competitors

Price Shopping

Trial lawyers need to interview people on all sides of the case so they’re not surprised when they’re defending their client in the courtroom. That’s the approach Deron Yingst, co-owner of Jackson Center PRO Hardware in Jackson Center, Ohio, takes …

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Trainer’s Corner: 3 Opportunities to Train on Pricing

Training Course

Employees who understand retail profit and loss are more likely to know how they can protect your margins. For example, you can encourage them to be careful when stocking shelves by showing them the effect one damaged product has on …

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United Hardware Debuts Its Virtual Buying Market

United Hardware Virtual Market

While the first half of the year has been full of economic uncertainty and a global pandemic, that didn’t seem to dampen the enthusiasm of retailers attending United Hardware’s Fall and Winter Buying Market, July 27 through August 2. But …

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3 Ways to Increase Transaction Size

Exterior Annapolis Home Hardware

Increasing sales doesn’t always require a major capital investment. You can use tools you already have, which is what Victoria Cook-Cranton, floor manager at Annapolis Home Hardware Building Centre (AHHBC), has discovered.  Cook-Cranton has spent the past couple of years …

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