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Jesse Carleton

Jesse Carleton has visited independent hardware retailers, conducted original research on the industry and written extensively about the business of hardware retailing. Jesse has written for more than a dozen of NHPA’s contract publishing titles, all related to the hardware retailing industry. He also was instrumental in developing the Basic Training in Hardware Retailing courses now used by thousands of retailers across the country.

United Hardware to Expand Vendor Presence, Retailer Programs at Upcoming Buying Market

At its upcoming “Get Ready for Spring” September Buying Market, United Hardware will be showcasing a host of new retail services, a record number of first-time vendors and a variety of promotional buying opportunities for its member-dealers. The event will …

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NHPA Online Training Offer Strategies for Deterring Theft

The average store loses nearly $47,000 (or 1.6% of sales) each year to shrinkage, according to the 2022 Cost of Doing Business Study from the North American Hardware Association (NHPA). That’s enough money to hire another employee, buy a delivery …

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United Hardware, Home of Hardware Hank, Makes Leadership Moves

Since announcing the appointment of Chad Ruth as president and CEO in March, United Hardware has made additional personnel promotions designed to enhance the leadership team and provide continued support to the company and its retailers. Dwight Samson has been …

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New Toolkit Offers Strategies for Employee Retention

Staffing shortages have been one of the biggest issues facing retailers over the past few years. Even if employers are able to find the right people to hire, it can be difficult to keep them, given the increasingly competitive nature …

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United Hardware Names Chad Ruth as President and CEO

United Hardware Distributing Co. announced Chad Ruth will serve in the role of President and CEO. Ruth became interim President and CEO of the co-op on February 16, 2023, after Doug Audette resigned from his position. The Board of Directors …

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NHPA’s Retail Management Certification Program 2022 Class Breaks Record for Graduating Students

The North American Hardware and Paint Association (NHPA) celebrated the 2022 graduating class of its Retail Management Certification Program in February. With 34 graduating retailers from all across the U.S. and Canada, the class was the largest in the program’s …

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United Hardware Distributing Co. Announces Interim President & CEO

United Hardware Logo

United Hardware has announced the appointment of Chad Ruth as its interim president and CEO. Chad brings a wealth of experience and expertise to the role and has been with the company for more than fifteen years. Former president and …

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United Hardware’s Lawn & Garden Buying Market Highlights Category Management

Spring was in the air as United Hardware held its annual and expanded Lawn & Garden Buying Market in October, shifting the event three months earlier from its prior time slot in January. The event, which was United Hardware’s third …

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