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Jesse Carleton

Jesse Carleton has visited independent hardware retailers, conducted original research on the industry and written extensively about the business of hardware retailing. Jesse has written for more than a dozen of NHPA’s contract publishing titles, all related to the hardware retailing industry. He also was instrumental in developing the Basic Training in Hardware Retailing courses now used by thousands of retailers across the country.

United Hardware Names Chad Ruth as President and CEO

United Hardware Distributing Co. announced Chad Ruth will serve in the role of President and CEO. Ruth became interim President and CEO of the co-op on February 16, 2023, after Doug Audette resigned from his position. The Board of Directors …

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NHPA’s Retail Management Certification Program 2022 Class Breaks Record for Graduating Students

The North American Hardware and Paint Association (NHPA) celebrated the 2022 graduating class of its Retail Management Certification Program in February. With 34 graduating retailers from all across the U.S. and Canada, the class was the largest in the program’s …

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United Hardware Distributing Co. Announces Interim President & CEO

United Hardware Logo

United Hardware has announced the appointment of Chad Ruth as its interim president and CEO. Chad brings a wealth of experience and expertise to the role and has been with the company for more than fifteen years. Former president and …

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United Hardware’s Lawn & Garden Buying Market Highlights Category Management

Spring was in the air as United Hardware held its annual and expanded Lawn & Garden Buying Market in October, shifting the event three months earlier from its prior time slot in January. The event, which was United Hardware’s third …

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4 Strategies to Relieve Pricing Woes

If you’re not making price changes today, you may not be in business tomorrow. That’s the stark reality of a market plagued by higher-than-normal inflation and supply chain issues. When cost outruns the shelf price, retailers who fail to keep …

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4 Pricing Best Practices Every New Manager Should Know

Understanding how to effectively set prices could be intimidating for a new manager. Like many facets of retailing, pricing strategy is part art and part science. How a retailer sets prices will have a direct impact on the viability of …

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How To Establish and Maintain a Culture of Giving Feedback

Retail manager speaking with employee

If you’re like many managers, you may suffer from feedback phobia. It’s easy to tell employees “nice job” when they do something right, but it’s harder to ask them to fix something they’re doing wrong. Put off that conversation too …

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How to Give and Receive Candid Feedback


Giving employees feedback about their job performance can be tricky waters to navigate for the inexperienced manager. Done correctly, kind and clear criticism can lead to growth and development. Mishandled, critical feedback can be a bad experience that divides a …

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