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Jesse Carleton

Jesse Carleton
Jesse Carleton has visited independent hardware retailers, conducted original research on the industry and written extensively about the business of hardware retailing. Jesse has written for more than a dozen of NRHA’s contract publishing titles, all related to the hardware retailing industry. He also was instrumental in developing the Basic Training in Hardware Retailing courses now used by thousands of retailers across the country.

HR and the Family

Retailers working with family know it can be hard to be objective when employing family members. You might have more tolerance with the struggles your own family members face than you would with those of another employee. Addressing issues with …

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NRHA Launches New Course in Basic Pricing

new course

When consumers decide where to spend their hard-earned dollars, price is a big consideration. To help retailers boost their knowledge of pricing fundamentals, the North American Retail Hardware Association (NRHA) has developed a new online course in Basic Retail Pricing. The …

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10 Tactics to Boost Your Price Image

price image

When competitors enter your territory, it’s tempting to wield price as the weapon of choice. However, an all-out price war rarely leaves a clear winner. You’re likely to sustain significant damage to your reputation if shoppers start to equate low …

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10 Ways to Conquer a New Location

store expansion

Earlier this year, Scott Ward, co-owner of the Fix and Feed family of farm and hardware stores, opened a store in Quinlan, Texas, which is the company’s fourth location in the state. While you don’t need superpowers to pull off …

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10 Ways to Improve Your Carbon Footprint

recycling bin

Lowering your carbon footprint isn’t just good for the environment; it could also save you money. Many shoppers may even favor a retailer who shows a desire to recycle or reduce energy usage. Here are 10 ways your business can …

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PRO Group Unites a Diverse Distributor Network

progroup showfloor

The list of retailers buying from PRO Group’s distributor network includes home improvement stores, nursery outlets, lawn and garden centers, farm supply centers and even a few veterinarians. While these retailers all serve their various niches, they all have a …

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Middleburgh PRO Hardware Helps a Town Rebuild

heather and rich

In 2018, Middleburgh PRO Hardware received its town’s Business of the Year award, an honor giving tribute to a business with an extraordinary history of supporting its community. Rich and Heather Vilegi, store owners, have never faltered in giving back …

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New Members Increase PRO Group’s Reach

Q&A

Steve Synnott President and CEO After working for PRO Group for more than 20 years, Synnott purchased the company in 2012 from its founders, the Cosgrave family. He oversees PRO Group’s network of 73 distributors serving all 50 states. Hardware …

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