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Jesse Carleton

Jesse Carleton
Jesse Carleton has visited independent hardware retailers, conducted original research on the industry and written extensively about the business of hardware retailing. Jesse has written for more than a dozen of NHPA’s contract publishing titles, all related to the hardware retailing industry. He also was instrumental in developing the Basic Training in Hardware Retailing courses now used by thousands of retailers across the country.

How Supply Chain Disruptions Changed Inventory Management

Dani Estenger at Center Hardware

Traditionally, if you wanted to manage your inventory effectively, you relied on efficiencies such as just-in-time delivery, minimal backstock and a reliable sales history. But in one year, everything changed. During the pandemic, consumer demand for home improvement products accelerated. …

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4 Areas to Improve Your Selling Strategy

Flooring Category

Successful retailers rarely sit on the laurels of past achievements; they are always asking the question, “What can we do better?” Without continual maintenance and improvement, a business can quickly lose relevance with customers or find itself falling behind a …

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First Steps Toward Creating a More Diverse Workplace

If you want to create a culture of diversity in your business, you should be looking both at internal operational structures and the way you present your business to the community.  Julie Schweber, a senior human resources knowledge adviser at …

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How Embracing Difference Improves the Workplace

Workplace Diversity Pays

There are many advantages to having a diverse workplace. Here’s what you can expect when your employees have a variety of backgrounds and perspectives. Better Customer Service People feel comfortable shopping in a place where the employees look like them. …

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How NHPA Can Help You Create an Effective Training Program

Training Made Easy graphic

Friendly, competent, fast; that’s what customers want from their shopping experience. According to a 2020 poll by J.D. Power, home improvement retailers who rank highest in customer satisfaction are those who deliver knowledgeable customer service within two minutes or less. …

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5 Tips for Finding a Specialty Vendor

You may have settled on a great idea for your next new niche category, but where do you source it? Oftentimes, you may need to go outside of your primary wholesaler, and the vendor you choose can make or break …

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3 Ways to Boost Sporting Goods Sales

With numerous lakes and rivers within a 50 mile radius of Spokane, the General Store has an ideal setting to sell sporting goods. The anchor department is the Fishing Hole and Sports Shop, which covers land and water sports, for …

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Winning Strategies for 3 Niche Categories

Category Heroes

In most any home improvement store, core categories do the heavy work. They pull in a steady stream of customers and prompt project sales that fill up the shopping cart. But many retailers have found success outside standard hardware fare, …

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