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Jesse Carleton

Jesse Carleton
Jesse Carleton has visited independent hardware retailers, conducted original research on the industry and written extensively about the business of hardware retailing. Jesse has written for more than a dozen of NRHA’s contract publishing titles, all related to the hardware retailing industry. He also was instrumental in developing the Basic Training in Hardware Retailing courses now used by thousands of retailers across the country.

2018 Young Retailer of the Year: Byron Clouse

Byron Clouse Owner Lewiston Ace Hardware Lewiston, Michigan Multiple-Store Operation “I truly believe you make a living by what you earn, but you make a life by what you give.”   Byron Clouse is one of those retailers who is …

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2018 Young Retailer of the Year: Megan Zarbano

Megan Zarbano Owner Handy Hardware & Rental Valley City, North Dakota Under $2 Million in Annual Sales “It isn’t easy to keep small-town America thriving, especially with big-box stores and e-commerce so readily available, but what we offer is so …

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2018 Young Retailer of the Year: Ronna Kilts

Ronna Kilts Manager Mattson’s True Value Hardware Howard City, Michigan Under $2 Million in Annual Sales “My roots run deep, not only in the business but in the community as well. I think it’s important for customers to know we’re involved …

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4 Ways to Sell More Projects

How often are your employees selling entire projects rather than just single products? Project sales increase your overall transaction size and usually offer larger margins. They can also lead to more satisfied customers, as they will get everything they need …

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Born Into the Business

Click the image above to view a PDF of the story. Home improvement retailing is a business where there’s a lot of longevity. It’s not unusual to see a business in its second or third generation, with some dating back …

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4 Ways to Simplify Your Training

Online courses should be an important part of your company’s overall training program. That’s why many retailers have turned to NRHA’s arsenal of courses, designed for every level of employee, on topics such as basic product knowledge, selling skills and …

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Tips for Dealing With a Complaining Customer

No matter how well you run your store and regardless of how well your employees provide customer service, more than likely you’ll eventually find a customer who has a complaint. The reasons may vary. Maybe they purchased a defective product, …

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Gina Schaefer Talks About Leadership

Click on the image above to download a PDF of this story. By Jesse Carleton, jcarleton@nrha.org In March, A Few Cool Hardware Stores, headquartered in Washington D.C., celebrated its 15th anniversary. That amount of time may seem short compared to …

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