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Jesse Carleton

Jesse Carleton has visited independent hardware retailers, conducted original research on the industry and written extensively about the business of hardware retailing. Jesse has written for more than a dozen of NHPA’s contract publishing titles, all related to the hardware retailing industry. He also was instrumental in developing the Basic Training in Hardware Retailing courses now used by thousands of retailers across the country.

Whitmore Ace Gets Creative With Power Aisle Merchandising

When Whitmore Ace Hardware got a surplus buy on boxes of disposable rags, director of marketing Laurie Becker saw an opportunity to get creative with merchandising. Instead of just stacking the boxes on a regular pallet display, she challenged managers …

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Discounts Run Deep at United Hardware’s January Market

united hardware's january market

Retailers attending the United Hardware January 2019 Buying Market started off the new year in a big way with aggressive buying opportunities and programs from their wholesaler to help build transaction size in their stores. One highlight of the market, …

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5 Tips for Finding the Best Employees

best employees

When a member of your team decides to leave, finding someone new to replace them can be one of the most difficult tasks you have all year. Your employees are the face of your business. They can make or break …

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Make Employee Training a Key Part of Your 2019 Plans

employee training

What are your employee training goals for 2019? Are you planning to grow sales by adding a new niche to your operation? Do you want to appeal to a new customer base, or improve your average transaction size? Whatever plans …

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Fixing Stack-Out Displays

Click the picture to download a PDF of this story. By Jesse Carleton, jcarleton@nrha.org Stack-Out Disaster Look at the photo above. Do you see anything wrong? Anything you would improve? More than likely, you have a solid idea in your head about how …

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Finding a Strategy to Get More Out of Every Day

Click the picture to download a PDF of this story. By Jesse Carleton, jcarleton@nrha.org Defuse the Time Bomb If you’re like most retailers, you know all too well what it’s like to arrive at the store in the early morning hours …

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5 Numbers to Check in Your Financial Statements

financial statements

As you wrap up the year and make plans for 2019, it’s a good time to review your accounting records. Was 2018 a year of growth? Or have market challenges been pulling your operation down? More than likely, the first …

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5 Ways to Start Business with Commercial Customers

If you’re looking for the next big business opportunity for 2019, the answer could be in commercial and industrial sales. Commercial customers may have specific needs that are a bit different from your regular customer base, but they can provide …

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