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Jesse Carleton

Jesse Carleton has visited independent hardware retailers, conducted original research on the industry and written extensively about the business of hardware retailing. Jesse has written for more than a dozen of NHPA’s contract publishing titles, all related to the hardware retailing industry. He also was instrumental in developing the Basic Training in Hardware Retailing courses now used by thousands of retailers across the country.

Ask the Right Questions to Create Your Strategic Plan

For a strategic plan to effectively guide you into the future, it must take a comprehensive look at your business. The questions you ask about your business will be the starting point for knowing your strengths and weaknesses.  Robert Debs, …

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Teach Your Team These Basic Skills to Create Return Customers

selling skills

While it may sound obvious, if you want to have a profitable retail business, sales associates need to be good at selling. That doesn’t mean you have to resort to used-car-salesman, high-pressure tactics to close the deal. But they need …

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7 Ways to Grow Your Outside Sales Business

An outside sale program can lead to a lucrative and reliable stream of revenue for your company. It’s likely a program you’ll build slowly over time as your sales representatives create long-term relationships with customers. Hardware Retailing gathered these tips …

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An Inside Look at Outside Sales

Builders consulting at a jobsite

Setting up an outside sales program can open up a whole new stream of revenue for your business. There’s a set of customers out there who will reward you with long-term, consistent sales if you can cater to their unique …

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4 Ways to Train Employees More Effectively

train employees

In October, NHPA staff attended DevLearn, a conference covering some of the trends and new technologies for delivering online training to employees. NHPA has made training easy for retailers by offering a wide library of online educational resources. At the …

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True Value Announces 2022 Paint Colors of the Year

Elm Street - True Value Color of the Year

True Value Company has unveiled its 2022 paint colors of the year: Elm Street (4F18) and Brilliant Berry (7A6). “Elm Street is a mid-tone, soothing and timeless grayed green,” says John Vanderpool, divisional president at True Value Manufacturing/General Paint Manufacturing. …

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True Value Goes “All In” at Its 2021 Fall Reunion

This past weekend, True Value Co. welcomed retailers to its first in-person event since early 2020. The 2021 Fall Reunion, held at McCormick Place in Chicago, Sept. 30 through Oct. 2, was open to all independent retailers and included a …

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2 Ways to Boost Category Growth

If you want to keep your core categories competitive, then always be looking for ways to refresh and improve what you already have. In the July 2021 issue of Hardware Retailing, three retailers share how they made operational changes that …

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