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Jesse Carleton

Jesse Carleton
Jesse Carleton has visited independent hardware retailers, conducted original research on the industry and written extensively about the business of hardware retailing. Jesse has written for more than a dozen of NRHA’s contract publishing titles, all related to the hardware retailing industry. He also was instrumental in developing the Basic Training in Hardware Retailing courses now used by thousands of retailers across the country.

5 Ways Munger Paint & Wallcovering Keeps Customers Coming Back

Munger Paint

To view a PDF of this story, click here. By Jesse Carleton, jcarleton@nrha.org How to Earn the Paint Sale Curt Munger knows that just being a retailer with a specialty paint store doesn’t mean he will get a flood of customers. …

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Time to Review Ladder Safety

Ladder Safety

According to the American Ladder Institute (ALI), every year more than 300 people die in ladder-related accidents. Thousands suffer disabling injuries. That’s why the ALI has declared March National Ladder Safety Month – the organization wants to raise awareness of …

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A Better Plan for On-the-Job Training

webinars

If you’re thinking using the slower early part of the year to spend some extra time training your employees, you have many options available. In addition to specialized vendor training, online product knowledge courses and group training sessions, many retailers …

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Finding New Products: A Buyer’s Perspective

Finding new products

When you go to a buying market, the new products on display are there because someone else did their homework to find what might be popular among customers. Buyers for co-ops and distributors are continually on the lookout for new products. …

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Top Kitchen and Bath Trends for 2017

Kitchen bath trends

Contemporary and transitional-styled bathrooms are trending in design preferences for kitchens and bathrooms for 2017, according to the 2017 Kitchen & Bath Design Trends Report. The report is an annual member survey compiled by the National Kitchen & Bath Association …

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Attendance Up, Attitudes Upbeat at United Hardware’s January Market

January Market

United Hardware kicked off its 60th anniversary with a bustling January market, where retailers showed positive attitudes and optimism for the coming year. Despite the colder-than-normal temperatures, the mood at the market, held January 6-8, was upbeat with strong attendance …

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The New Era of Convenience in Store Services

Store Services

To view a PDF of this story, click here.  By Jesse Carleton, jcarleton@nrha.org  The restaurant industry has been doing it for years. Customers call in or place an order online, then go to the restaurant to get their carryout dinner. The …

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Check Out These Employee Development Resources

human resources

Retailers looking for guidance on how to coach underperforming employees or what to do when firing can find suggestions in Hardware Retailing’s January 2017 article “Employee, We’ve Got a Problem.” In addition, Hardware Retailing collected the following list of resources to answer further questions about how to properly …

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