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Jesse Carleton

Jesse Carleton has visited independent hardware retailers, conducted original research on the industry and written extensively about the business of hardware retailing. Jesse has written for more than a dozen of NHPA’s contract publishing titles, all related to the hardware retailing industry. He also was instrumental in developing the Basic Training in Hardware Retailing courses now used by thousands of retailers across the country.

Small-Town Store Helps Honor Veterans

memorial day flower display

A few years ago, Jill and Jeremy Post, owners of Post’s Hardware Hank, noticed that around Memorial Day, it was difficult to find a place in town to buy flowers or ornaments to decorate the graves of veterans. The small town …

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Selling Safety Products to Seniors

safety

Who makes up a majority of your homeowner customer base? More and more, it’s likely to be seniors. Studies show that the majority of seniors prefer to stay at home as long as possible. In fact, a study by the …

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Two PA Retailers Help Boy Scouts Earn Their Wings

Eagle Scout earns his wings

Larry and Chris Drennen both achieved the rank of Eagle Scout when they were teenagers. Now, as owners of two stores in Pennsylvania—Oxford Feed & Lumber in Oxford and Brandywine Ace, Pet & Farm in West Chester—they want to help …

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Easy Ways to Cut Your Expenses

“A penny saved is a penny earned,” or so goes the old adage. When you think about improving profitability, it may be easy to spot the big ways to cut costs. But if you start looking for smaller cost-cutting measures …

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Team Building at HPM Building Supply

At HPM in Kailua-Kona, Hawaii, employees regularly participate in team-building activities. The benefits of those times together are numerous, including improved communication, camaraderie among employees who don’t normally work together and increased respect for each other. In this video, Tracie …

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How to Build, and Maintain, a Positive Business Culture

team building

Click the picture to download a PDF of this story. By Jesse Carleton, jcarleton@nrha.org, Chad Husted, chusted@nrha.org, and Liz Lichtenberger, llichtenberger@nrha.org Despite an enviable location in Hawaii, HPM has survived its share of hard times. Established in 1921 during the Great Depression, it survived a …

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Outlook Positive at United Hardware Fall and Winter Buying Market

United Hardware

As retailers crowded into United Hardware’s Fall and Winter Buying Market, held July 28-30 at the Minneapolis Convention Center, one message came across loud and clear. There are plenty of opportunities to gain success in the home improvement industry for those …

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New York Retailer Produces Power, Eliminates Its Utility Bill

net-zero

Click the picture to download a PDF of this story. By Jesse Carleton, jcarleton@nrha.org For the past couple of years, the electric meter has been spinning backwards at Brinkmann’s True Value. In 2015, the company’s location in Miller Place, New York, achieved …

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