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Jesse Carleton

Jesse Carleton has visited independent hardware retailers, conducted original research on the industry and written extensively about the business of hardware retailing. Jesse has written for more than a dozen of NHPA’s contract publishing titles, all related to the hardware retailing industry. He also was instrumental in developing the Basic Training in Hardware Retailing courses now used by thousands of retailers across the country.

The New Era of Convenience in Store Services

Store Services

To view a PDF of this story, click here.  By Jesse Carleton, jcarleton@nrha.org  The restaurant industry has been doing it for years. Customers call in or place an order online, then go to the restaurant to get their carryout dinner. The …

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Check Out These Employee Development Resources

human resources

Retailers looking for guidance on how to coach underperforming employees or what to do when firing can find suggestions in Hardware Retailing’s January 2017 article “Employee, We’ve Got a Problem.” In addition, Hardware Retailing collected the following list of resources to answer further questions about how to properly …

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Develop a Plan for Training in 2017

Many retailers use the beginning of the year when sales are often slower to spend some extra time on employee training. Whether it’s attending an off-site seminar with a key vendor or completing some online refresher courses, every employee in …

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Hardware Hank Celebrates 60 Year Milestone in 2017

Next year, United Hardware Distributing Company and its branding icon, Hardware Hank, will turn 60. In January, as the Plymouth, Minnesota-based wholesaler heads to downtown Minneapolis for its Spring and Summer Buying Market, it will celebrate a diverse array of …

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Giving Back to Employees This Season

Employees who work hard for you all year appreciate a “thank you” once in a while. While you can certainly do that any time of the year, the Christmas season is one of the best times to do a little …

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Three Power Tool Trends You Should Know

power tools

To view a PDF of this story, click here. To see more photos from Acme Tools, click here. By Jesse Carleton, jcarleton@nrha.org Tool Tech Did you ever think you’d sell a cordless table saw? What about a power drill with an app …

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Acme Tools Store Tour

George Kuhlman founded Acme Tools in 1948 as a small electric motor repair shop in Grand Forks, North Dakota. Since then, it has grown to 10 locations in Iowa, Minnesota and North Dakota. Acme Tools is also a leading authorized …

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