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Jesse Carleton

Jesse Carleton has visited independent hardware retailers, conducted original research on the industry and written extensively about the business of hardware retailing. Jesse has written for more than a dozen of NHPA’s contract publishing titles, all related to the hardware retailing industry. He also was instrumental in developing the Basic Training in Hardware Retailing courses now used by thousands of retailers across the country.

Selling Outdoor Power Equipment in a Small Store

Retailers who sell the full range of outdoor power equipment typically have space for a showroom, a repair shop and warehouse for storing large equipment. Not every retailer has that luxury, however. So is it possible to still be successful …

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Employee Study Reports Overall Job Satisfaction High

Employees are more satisfied with their jobs now than they have been in the past 10 years, according to a study by the Society for Human Resource Management (SHRM). The 2016 study, Employee Job Satisfaction and Engagement, reports that 88-percent …

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Five Trends Shaping Outdoor Power Equipment Sales

One way to compete in outdoor power equipment sales is to stay on top of the emerging trends in the category. In the May 2016 issue of Hardware Retailing, we spoke with a few high-power retailers who are successful selling this category to …

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Secrets of Selling Outdoor Power Equipment

Selling Outdoor Power Equipment

To view a PDF of this story, click here.   To learn how to sell outdoor power equipment in a small store, click here. Operating in High Gear To start the peak spring season, Roy Mason stocks 40 different models of …

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Study Shows Consumers Prefer a Simple Brand Experience

Less is more when it comes to building your brand presence. That’s the conclusion of a study from Siegel and Gale, the Global Brand Simplicity Index. The study asked consumers to rank brands based on their simplicity, and what it …

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Handling Collections Without Losing Customers

It’s a tricky balance. You want to extend a line of credit to your contractor and commercial customers, but you also need to get paid. When they’re slow to pay, how do you get your money without making your customer …

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Use a Lenient Return Policy to Boost Sales

Ironically, one way to increase sales in your store is to have a lenient return policy. Big-box stores have figured it out. They’ve made it easy to return almost any item, sometimes even without a receipt. Retailers with lenient return …

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Warm Weather, Buying Trends Drive Growth in Camping Equipment Sales

Camping Equipment

Retailers have been pulling out their camping related gear a little early this year. According to a report by global information company The NPD Group, many retailers saw a rise in camping-related equipment in what is typically a colder time …

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