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Jesse Carleton

Jesse Carleton has visited independent hardware retailers, conducted original research on the industry and written extensively about the business of hardware retailing. Jesse has written for more than a dozen of NHPA’s contract publishing titles, all related to the hardware retailing industry. He also was instrumental in developing the Basic Training in Hardware Retailing courses now used by thousands of retailers across the country.

2016 Young Retailer of the Year: Dan Moulton

Dan Moulton

Multiple Store Retailers Hanover Home Hardware Centre, Hanover, Ontario Alliston Home Hardware Building Centre, Alliston, Ontario Dealer-Owner Dan Moulton and his wife, Emily, may have only been 24 years old when they walked into Hanover Home Hardware Building Centre as the new …

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2016 Young Retailer of the Year: Travis Hellvig

Travis Hellvig

Under $2 Million in Sales Hartford Building Center, Hartford, South Dakota Operations Manager Travis Hellvig was a junior in high school when his parents purchased Hartford Building Center in 2008. As a result, he had the opportunity to observe and …

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Selling Outdoor Power Equipment in a Small Store

Retailers who sell the full range of outdoor power equipment typically have space for a showroom, a repair shop and warehouse for storing large equipment. Not every retailer has that luxury, however. So is it possible to still be successful …

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Employee Study Reports Overall Job Satisfaction High

Employees are more satisfied with their jobs now than they have been in the past 10 years, according to a study by the Society for Human Resource Management (SHRM). The 2016 study, Employee Job Satisfaction and Engagement, reports that 88-percent …

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Five Trends Shaping Outdoor Power Equipment Sales

One way to compete in outdoor power equipment sales is to stay on top of the emerging trends in the category. In the May 2016 issue of Hardware Retailing, we spoke with a few high-power retailers who are successful selling this category to …

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Secrets of Selling Outdoor Power Equipment

Selling Outdoor Power Equipment

To view a PDF of this story, click here.   To learn how to sell outdoor power equipment in a small store, click here. Operating in High Gear To start the peak spring season, Roy Mason stocks 40 different models of …

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Handling Collections Without Losing Customers

It’s a tricky balance. You want to extend a line of credit to your contractor and commercial customers, but you also need to get paid. When they’re slow to pay, how do you get your money without making your customer …

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