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Jesse Carleton

Jesse Carleton has visited independent hardware retailers, conducted original research on the industry and written extensively about the business of hardware retailing. Jesse has written for more than a dozen of NHPA’s contract publishing titles, all related to the hardware retailing industry. He also was instrumental in developing the Basic Training in Hardware Retailing courses now used by thousands of retailers across the country.

Improving Your Housewares Department

Spicing up Your Housewares Department

To view this story as a PDF, click here. We’ve also compiled a collection of photos from other retailers, both inside and outside of the industry, click here to view the slide show. A Winning Recipe By Jesse Carleton, jcarleton@nrha.org …

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New Study Links Green Building Practices to Health

Green Building Practices

Green, or environmentally friendly building practices, aren’t just about the environment anymore; they’re about better health and more productive workers. A new study by Harvard’s Center for Health and the Global Environment found that those working in offices with below …

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How Social Media Can Be a Powerful Recruitment Tool

Social Media Helps Hiring Process

Want another way to find job candidates or know more about current applicants? Search for them online. According to a recent report by the Society for Human Resource Management (SHRM), more than one-third (36 percent) of organizations disqualified a job …

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Smart Home Products Get Awards at CES


CES® has become known as a place to see innovative and breakthrough technologies, and this year, home improvement products for the smart home got some attention. At this year’s event, manufacturers and developers from around the world wowed attendees with innovations …

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United Market Offers Strong Start to New Year

United Hardware

Retailers attending United Hardware’s 2016 January Buying Market were approaching the New Year with optimism as they looked for new products, ways to refresh core categories and marketing solutions for their stores. The market, held Jan. 8-10 at the Minneapolis …

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Report Highlights Jobs Electricians Prefer


For some retailers, professional electricians make up a good portion of their customer base. A new survey from Klein Tools show why those tradesman enter or leave the field and what type of work they prefer. Klein Tools 2015 State of …

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Hiring in the 21st Century

Make a list of everything you think new college graduates want when they start looking for a job. Now compare that list to ours. In the following story, we take a look at the millennial generation, generally described as those …

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The Service Customers Want in Stores and Online


Are you providing good customer service both online and in person? A recent survey from the National Retail Federation shows that customers’ expectations for online service are the same as what they want when they walk into your physical store. More than likely, …

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