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Jesse Carleton

Jesse Carleton has visited independent hardware retailers, conducted original research on the industry and written extensively about the business of hardware retailing. Jesse has written for more than a dozen of NHPA’s contract publishing titles, all related to the hardware retailing industry. He also was instrumental in developing the Basic Training in Hardware Retailing courses now used by thousands of retailers across the country.

The Service Customers Want in Stores and Online


Are you providing good customer service both online and in person? A recent survey from the National Retail Federation shows that customers’ expectations for online service are the same as what they want when they walk into your physical store. More than likely, …

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Blish-Mize Brings New Categories to Fall Market

Attendees at the 2015 Fall Blish-Mize Buying Market, held this past weekend in Overland Park, Kansas, got to see several new categories designed to help them diversify their product mix, along with a mobile ordering app they can take back to …

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Retailer Elected to NRHA Board of Directors

Jared (Jake) Smith, owner of Jared’s Ace Hardware and Crossroads Outdoors in Bishopville, South Carolina, was elected to the North American Retail Hardware Association’s (NRHA) board of directors at the organization’s May Annual Meeting in Las Vegas. After growing up working …

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2015 Young Retailer of the Year: Jason Fujimoto

Multiple Store Retailers HPM Building Supply, Kea’au, Hawaii COO Fujimoto has contributed to practically every area of the company, from hands-on store management to strategic planning and operations. A major test of his business savvy came in 2008 when he …

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2015 Young Retailer of the Year: Jonathan Miller

Multiple Store Retailers Miller Hardware Co., Valdosta, Georgia Director of E-Commerce In 2011, one of Miller’s first projects was to establish an e-commerce presence for the business, and today internet sales account for 4 percent of overall revenue. After enhancing …

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2015 Young Retailer of the Year: Ryan Ringer

Multiple Store Retailers Gold Beach Lumber, Gold Beach, Oregon General Manager The first major changes Ringer made to Gold Beach Lumber resulted in sales increases of 186% over four years. After he orchestrated the opening of a second location in …

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2015 Young Retailer of the Year: Matt Woods

Under $2 million in sales volume Woods Hardware, Cincinnati, Ohio Business Manager When he joined his family business full time in 2011, Woods eliminated outdated and redundant inventory and redesigned the salesfloor so it would be easier to navigate. With …

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2015 Young Retailer of the Year: Sam Ransdell

Under $2 million in sales volume Burney Hardware, Aberdeen, North Carolina Manager As he helped his parents prepare for a major remodel of the family store, Ransdell took the lead in updating technology, expanding categories, creating a new look for …

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