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Jesse Carleton

Jesse Carleton has visited independent hardware retailers, conducted original research on the industry and written extensively about the business of hardware retailing. Jesse has written for more than a dozen of NHPA’s contract publishing titles, all related to the hardware retailing industry. He also was instrumental in developing the Basic Training in Hardware Retailing courses now used by thousands of retailers across the country.

NRHA Introduces Redesigned Basic Training Course in Hardware Retailing

Remember your first day on the job? While some of you were sorting pipe fittings in the family hardware store as soon as you were old enough to walk, many of you remember the day you shook hands with the …

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To Invest or Not Invest

Webcast--Invest-or-Not-Invest---Feature

To watch the video, click here. Jesse Carleton of Hardware Retailing magazine discusses important questions to ask yourself when investing in your company.

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THE CLOCK IS TICKING: Make Changes in Plumbing, Electrical Categories Now

The new lead-free plumbing law, the phase-out of incandescent light bulbs: Recently, there have been big changes to the plumbing and electrical categories. Is your store ready? Parts of the light bulb phase out have already begun but additional deadlines …

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Store of the Future: Technologies Changing Retail

This presentation outlines how technology is affecting retailing and what new tools are available for retailers today. Topics include displays and signage, employee training, marketing and operations. View the presentation

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Giving Your Store a Checkup

This presentation will show retailers how to sell more by increasing traffic counts, closure rates, transaction sizes and margins. It will also outline how retailers can meet key benchmarks in advertising, employees, operations and finances. View the presentation

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Community Minded: Giving Back to Your Community

This presentation outlines ways retailers can create a strong presence in their communities. Topics include developing partnerships, using events to cross-market, reaching out to local schools and government officials, sharing your business and leadership skills and more. View this presentation

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Seasonal Selling: Getting Ready for Summer

To watch the full video, click here. Are you prepared to take advantage of all of the selling opportunities this summer? This webinar will offer some suggestions and provide examples of how high-performance retailers approach the summer season. Topics will …

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The Secret of Customer Service Standouts

To watch the full video, click here. What makes independents winners in the home channel? Customer service. Top-quality customer service is more important now than ever, and this webinar will examine how independent retailers are meeting and exceeding customers’ demands …

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