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Jesse Carleton

Jesse Carleton has visited independent hardware retailers, conducted original research on the industry and written extensively about the business of hardware retailing. Jesse has written for more than a dozen of NHPA’s contract publishing titles, all related to the hardware retailing industry. He also was instrumental in developing the Basic Training in Hardware Retailing courses now used by thousands of retailers across the country.

4 Ways to Train Employees More Effectively

train employees

In October, NHPA staff attended DevLearn, a conference covering some of the trends and new technologies for delivering online training to employees. NHPA has made training easy for retailers by offering a wide library of online educational resources. At the …

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True Value Announces 2022 Paint Colors of the Year

Elm Street - True Value Color of the Year

True Value Company has unveiled its 2022 paint colors of the year: Elm Street (4F18) and Brilliant Berry (7A6). “Elm Street is a mid-tone, soothing and timeless grayed green,” says John Vanderpool, divisional president at True Value Manufacturing/General Paint Manufacturing. …

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2 Ways to Boost Category Growth

If you want to keep your core categories competitive, then always be looking for ways to refresh and improve what you already have. In the July 2021 issue of Hardware Retailing, three retailers share how they made operational changes that …

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How Supply Chain Disruptions Changed Inventory Management

Dani Estenger at Center Hardware

Traditionally, if you wanted to manage your inventory effectively, you relied on efficiencies such as just-in-time delivery, minimal backstock and a reliable sales history. But in one year, everything changed. During the pandemic, consumer demand for home improvement products accelerated. …

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4 Areas to Improve Your Selling Strategy

Flooring Category

Successful retailers rarely sit on the laurels of past achievements; they are always asking the question, “What can we do better?” Without continual maintenance and improvement, a business can quickly lose relevance with customers or find itself falling behind a …

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First Steps Toward Creating a More Diverse Workplace

If you want to create a culture of diversity in your business, you should be looking both at internal operational structures and the way you present your business to the community.  Julie Schweber, a senior human resources knowledge adviser at …

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How Embracing Difference Improves the Workplace

Workplace Diversity Pays

There are many advantages to having a diverse workplace. Here’s what you can expect when your employees have a variety of backgrounds and perspectives. Better Customer Service People feel comfortable shopping in a place where the employees look like them. …

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