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John Tschohl

John Tschohl - described by Time and Entrepreneur magazines as a customer service guru and service strategist - presents strategic keynote speeches to companies worldwide. He is the author of "Empowerment, A Way of Life." Contact him at John@servicequality.com.

12 Reasons Why Employee Training Fails

Most of the money and time companies spend on training is wasted. That’s because the majority of companies use outdated training ideas and boring training methods. Training that is poorly presented goes in one ear and out the other. It’s …

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