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Kate Klein

Kate Klein
Kate is profiles editor for Hardware Retailing magazine. She reports on news and industry events and writes about retailers' unique contributions to the independent home improvement sector. She graduated from Cedarville University in her home state of Ohio, where she earned a bachelor's degree in English and minored in creative writing. She loves being an aunt, teaching writing to kids, running, reading, farm living and, as Walt Whitman says, traveling the open road, “healthy, free, the world before me.”

Employees Honor the Company’s Heritage Through Photos

Checkouts - Burney Hardware

The staff at Burney True Value Hardware recently reimagined the first six decades of the store’s history through elaborately staged photographs of different time periods and events. The team has been celebrating the store’s 100th anniversary throughout the year, and …

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Store Serves Hardware, Food and Music

Joelton Hardware

If you stop by Joelton Hardware, Feed & Farmacy in Joelton, Tennessee, you might find the owner ordering plumbing parts for a customer, setting out fresh tomatoes to sell or singing on stage with a country music band. Kris McCarthy …

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Eagle Hardware Farm & Ranch Expands Its Community Impact

Eagle Hardware Farm & Ranch

Pastors don’t buy hardware stores very often, but Shawn Risinger’s vocations have always involved helping people, so the career switch from preacher to purveyor was a more natural fit than it sounds. “It’s always about helping people. When the customers …

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2 Books on Leadership and Retail to Help You Strategize

books on leadership

NHPA staff members Melanie Moul and Renee Changnon recently read these two books and talked to the authors on their podcasts. Get insights into the books here and head to your favorite local bookstore to get your own copies. Listen …

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Gift Card Program Leads to New Customers

Wallauer Paint Hardware Design Gift Card

Wallauer Paint Hardware Design in New York has started a new initiative to court homebuyers as new customers and offer support to local real estate agents. Staffers at the 15 Wallauer stores are creating gift boxes, each containing a gift …

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Neighborly Carpenter’s Paint and Hardware Enjoys Long History As Community Hub

Carpenter's Paint and Hardware

Carpenter’s Paint and Hardware is as much a part of its Camden, New York, community as its owner is. Jim Plumley has spent most of his life in the village, supplying customers with much-needed products and providing a listening ear …

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Leaders Critically Impact Employee Experiences

The Value of Good Leadership

Employee teams and companies thrive under good leadership, but what qualities make a good leader? And what are the costs when a company doesn’t have strong leaders? Good leadership can reduce employee turnover, strengthen work teams and help companies grow. …

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Leadership Lessons From 3 Past Young Retailer of the Year Honorees

Tanya Hanson Rocca, Roblynn Home Hardware

Results are key for identifying good leaders. At Roblynn Home Hardware and Home Furniture in Oromocto, New Brunswick, owner and president Tanya Hanson Rocca considers it a huge compliment that other business owners often ask for her hiring secrets. “You …

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