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Kate Klein

Kate Klein
Kate is profiles editor for Hardware Retailing magazine. She reports on news and industry events and writes about retailers' unique contributions to the independent home improvement sector. She graduated from Cedarville University in her home state of Ohio, where she earned a bachelor's degree in English and minored in creative writing. She loves being an aunt, teaching writing to kids, running, reading, farm living and, as Walt Whitman says, traveling the open road, “healthy, free, the world before me.”

Leaders Critically Impact Employee Experiences

The Value of Good Leadership

Employee teams and companies thrive under good leadership, but what qualities make a good leader? And what are the costs when a company doesn’t have strong leaders? Good leadership can reduce employee turnover, strengthen work teams and help companies grow. …

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Leadership Lessons From 3 Past Young Retailer of the Year Honorees

Tanya Hanson Rocca, Roblynn Home Hardware

Results are key for identifying good leaders. At Roblynn Home Hardware and Home Furniture in Oromocto, New Brunswick, owner and president Tanya Hanson Rocca considers it a huge compliment that other business owners often ask for her hiring secrets. “You …

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How Encouraging Diverse Teams Helps People and Businesses Thrive

Dale Hardware staff

Prospective employees at Wankel’s Hardware in New York are asked an unusual interview question: “What is your American dream?” The question is important because store owner Katherine Wankel’s goal is to provide jobs that she considers to be launch pads …

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What’s New at Ace Hardware’s Spring Show

ace hardware

Ace Hardware Corp. is hosting its third fully virtual convention this week, providing retailers with special pricing on products, networking opportunities and training sessions. The digital show is modeled after Ace’s in-person events, which have been important gatherings for retailers …

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Lumberyard Becomes a Destination for Unique Projects

Shapard Lumberyard

Tim Owens, a craftsman on staff, has shifted his responsibilities so he can focus entirely on custom woodcutting and making furniture, including tables, bookshelves and fireplace mantles. “Lumber and building materials have risen drastically in price, so customers are looking …

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Overcoming the Odds

Charlston Austin and Warren Pegram

Charlston Austin and Warren Pegram knew their plan to open their first store in April 2020 and then four other locations in successive years was ambitious, but their new business launch was much different than they expected. The owners of …

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Westlake Ace Acquiring 2 Washington Stores

Westlake Ace

Westlake Ace Hardware has announced it will acquire Town Center Hardware, which has two locations in Washington. Town Center Hardware has one location in Kirkland, Washington, and another in Lake Forest Park, Washington. When the sale is finalized March 8, …

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Foster Farrar Co. Has Served Customers During More Than 220 Years of U.S. History

Foster Farrar

George Washington was still president when Foster Farrar Co. opened in 1796, just prior to John Adams taking office as the nation’s second president. The business started out selling blacksmith supplies near its current location in Northampton, Massachusetts. Today, it …

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