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Kate Klein

Kate Klein
Kate is an assistant editor for Hardware Retailing magazine. She reports on news and industry events. She graduated from Cedarville University in her home state of Ohio, where she earned a bachelor's degree in English and minored in creative writing. She loves being an aunt, teaching writing to kids, running, reading long books, farm living and, as Walt Whitman says, traveling the open road, “healthy, free, the world before me.”

Handyman Home Hardware Shares Pancakes and Friendship

Handyman Home Hardware

Red shirts and hundreds of pancakes are hallmarks of a community breakfast Handyman Home Hardware hosts annually. The store is located in Conception Bay South, a small community in Newfoundland and Labrador. Handyman Home Hardware hosts the event as part …

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Book Review: ‘The Servant’ by James C. Hunter

The Servant

This book review is the first installment in a bimonthly series Hardware Retailing is running to highlight books, podcasts and other resources retailers recommend to fellow business owners in the industry. Brian Kabat operates four stores in the Pheonix area …

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Conference Provides Insight on Industry Evolution

conference

In a retail world where customers are increasingly diverse and technology is changing by the second, adaptation is key. Change was the dominant theme of the North American Retail Hardware Association (NRHA) State of Independents Conference, which brought together innovative …

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How Jackson Center PRO Competes on Price

Jackson Center PRO

Jackson Center PRO Hardware is making an art of competitive pricing. The Jackson Center, Ohio, store currently has about 3,000 square feet of selling space, but the size isn’t preventing it from beating the big boxes on quality and price. …

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Presenting Retail as a Career

Adam Lukoskie of the National Retail Federation (NRF) is a leader within the NRF Foundation, which offers RISE Up, a training program designed to help people develop the skills to build careers in retail businesses of all types. Lukoskie provides …

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Research Shows Why Company Culture Matters

company culture

A company culture — the operation’s work atmosphere and core values—are critical for customer and employee satisfaction. Research from global research firm PwC reinforces why. A good company culture impacts employee performance, job satisfaction and loyalty, according to PwC. And …

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Borderland Hardware Celebrates a Century

The team at Borderland Hardware in Mercedes, Texas, hosted a memorable community party when the business turned 100 in October. Ken and Debbie Eilers wanted to mark the anniversary of their store’s opening in honor of Ken’s parents, Robert and …

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Lugbill Supply Center Makes Generosity Easier

For the third year running, Lugbill Supply Center in Archbold, Ohio, provided everything necessary for community members to give Christmas gifts to children throughout the world who are impacted by war, poverty, natural disasters and disease. Deb Nafziger, co-owner of …

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