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Kate Klein

Kate is profiles editor for Hardware Retailing magazine. She reports on news and industry events and writes about retailers' unique contributions to the independent home improvement sector. She graduated from Cedarville University in her home state of Ohio, where she earned a bachelor's degree in English and minored in creative writing. She loves being an aunt, teaching writing to kids, running, reading, farm living and, as Walt Whitman says, traveling the open road, “healthy, free, the world before me.”

Veterans Raise the Standard as Employees

veterans

Jacqueline Thompson, owner of Thompson Ace Hardware, isn’t surprised when customers call her store asking if a specific employee is on duty. Her Jacksonville, Florida, store is known for its knowledgeable, gracious staff, and she believes the six military veterans on …

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Mobile Apps Serve, Entertain Shoppers

mobile apps

Let’s say a DIYer named Shelby wants to make some home updates. She’s trying to imagine her bathroom with a new color scheme and thinks fresh curtains and a stylish coffee table would upgrade her living room’s look. Shelby decides …

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Kitchens Are Popular to Remodel

kitchens

Kitchens are the most popular room for homeowners to remodel, according to online home improvement company Houzz. The 2019 U.S. Houzz & Home Study shows that the typical kitchen remodel costs $14,000, making kitchens the most expensive room to update …

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Armstrong Joins Ace as Supply Chain Executive

Ace Hardware revenue

Ace Hardware Corp. has hired Kirk Armstrong as a new executive to work on the co-op’s distribution and supply chain team. He is taking on the role of vice president of distribution and supply chain innovation and will be reporting …

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Resources for Hiring Military Veterans

military veteran

By recruiting and hiring military veterans, you can potentially gain some of the most skilled and loyal employees you’ve ever had. Opportunities to recruit military veterans who are entering the civilian workforce are more plentiful than most business owners realize, …

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BTU Do it Center Is Serious About Fire Safety

BTU Do it Center

BTU Do it Center takes community safety seriously, and its annual fire safety event demonstrates that commitment. The store is in Las Vegas, New Mexico—a small rural community located in a heavily wooded area. Forest and grass fires are common. …

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10 Ways Surveys Save the Day

surveys

Surveys can be vital tools to get customers’ feedback, verify employee training is working and encourage positive change. Russ Haswell from Medallia, a company that helps businesses collect and use customer and employee feedback, contributes insight into how surveys can …

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