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Kate Klein

Kate is profiles editor for Hardware Retailing magazine. She reports on news and industry events and writes about retailers' unique contributions to the independent home improvement sector. She graduated from Cedarville University in her home state of Ohio, where she earned a bachelor's degree in English and minored in creative writing. She loves being an aunt, teaching writing to kids, running, reading, farm living and, as Walt Whitman says, traveling the open road, “healthy, free, the world before me.”

Leaders Critically Impact Employee Experiences

The Value of Good Leadership

Employee teams and companies thrive under good leadership, but what qualities make a good leader? And what are the costs when a company doesn’t have strong leaders? Good leadership can reduce employee turnover, strengthen work teams and help companies grow. …

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Clinton Hardware’s Historic Merchandising

Clinton Hardware

Historic Welcome  Clinton Hardware in Clinton, Maryland, has an eye-catching entry display that introduces customers to the history of the operation.  The business opened in 1946, and the display includes a paint shaker that has belonged to the store since …

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What’s New at Ace Hardware’s Spring Show

Fall 2021 Convention

Ace Hardware Corp. is hosting its third fully virtual convention this week, providing retailers with special pricing on products, networking opportunities and training sessions. The digital show is modeled after Ace’s in-person events, which have been important gatherings for retailers …

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Lumberyard Becomes a Destination for Unique Projects

Shapard Lumberyard

Tim Owens, a craftsman on staff, has shifted his responsibilities so he can focus entirely on custom woodcutting and making furniture, including tables, bookshelves and fireplace mantles. “Lumber and building materials have risen drastically in price, so customers are looking …

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Overcoming the Odds

Charlston Austin and Warren Pegram

Charlston Austin and Warren Pegram knew their plan to open their first store in April 2020 and then four other locations in successive years was ambitious, but their new business launch was much different than they expected. The owners of …

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