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Kate Klein

Kate Klein
Kate is profiles editor for Hardware Retailing magazine. She reports on news and industry events and writes about retailers' unique contributions to the independent home improvement sector. She graduated from Cedarville University in her home state of Ohio, where she earned a bachelor's degree in English and minored in creative writing. She loves being an aunt, teaching writing to kids, running, reading, farm living and, as Walt Whitman says, traveling the open road, “healthy, free, the world before me.”

When Aging Motivates Major Bathroom Remodels

bathroom remodels

Homeowners who are planning to accommodate their own aging or that of close family members are more likely to invest in major master bath upgrades in their homes, according to recent research from the home improvement website Houzz. In fact, …

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Returns and the Customer Service Experience

Click the picture to download a PDF of this story. The weeks and months after the winter holidays tend to be heavy on returns­—and retailers’ return policies can greatly impact future customer loyalty. Retailers, on average, expect 11 percent of their 2018 …

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Dresses, Hardware and Other Legacies at Hussey’s General Store

Click the picture to download a PDF of this story. By Kate Klein, kklein@nrha.org Hussey’s General Store has a history of tradition-making. The “everything store,” as manager Kristen Ballantyne calls it, opened in 1923 in Windsor, Maine. Locals have relied on the business …

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State of Independents Conference Explores Innovative Retail Strategies

Click the picture to download a PDF of this story. By Kate Klein, kklein@nrha.org Growth on the Horizon The home improvement sector is outstripping the growth of the overall retail industry—and independent retailers are finding creative and ambitious strategies to fight off …

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Headlining Stories from February’s Hardware Retailing

hardware retailing

The February issue of Hardware Retailing magazine shared highlights from three significant industry news stories. Click the headlines below to view the full version of each article. Sears Chairman’s Hedge Fund Wins Bankruptcy Auction Lowe’s and Home Depot’s Differences Began Early Hardware …

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After-Christmas Shoppers Offer More Potential Sales

Christmas

The year 2018 has been strong for holiday shopping, but the spending hasn’t ended yet, even though Christmas is over, according to the National Retail Federation. In fact, 68 percent of holiday shoppers planned to keep shopping during the week …

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When Homeowners Invest in the Master Bath

Click the picture to download a PDF of this story. U.S. homeowners who remodel their master bathrooms are willing to invest in creating functional, attractive spaces. In fact, they typically spend about $7,000 on their master bath projects, according to a bathroom …

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Retailer Honored With Spirit of Independents Award

Spirit of Independents Award

When Samantha Post of T&M Hardware took the stage to accept an award Dec. 6, she wasn’t just representing her family’s business. She was asking a crowd of retailers to look beyond their own operations to support small business in …

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