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Kate Klein

Kate Klein
Kate is profiles editor for Hardware Retailing magazine. She reports on news and industry events and writes about retailers' unique contributions to the independent home improvement sector. She graduated from Cedarville University in her home state of Ohio, where she earned a bachelor's degree in English and minored in creative writing. She loves being an aunt, teaching writing to kids, running, reading, farm living and, as Walt Whitman says, traveling the open road, “healthy, free, the world before me.”

Ace Hardware on Getting ‘Faster Than Amazon’

Ace Hardware

The Ace Hardware Fall 2018 Convention & Exhibits started Thursday with stories of retailers’ successes and generosity—and a promise from president and CEO John Venhuizen to improve the co-op’s logistics performance. Venhuizen spoke at the convention’s general session, which kicked …

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New Jersey Retailer Opens Mini-UPS Store in Home Center

UPS

Printing, copying and shipping weren’t services Colmar Home Center offered a year ago, but that’s changed. Owner Michael Collins’ customers told him they had a need, and he realized a small store inside of his existing business could solve the …

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Can You Name That Old Tool?

old tool

The North American Retail Hardware Association (NRHA) has an interesting collection of old tools displayed throughout its Indianapolis headquarters. Some of the items may look familiar, and others may be completely new to your eyes. Can you tell what the …

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Industry Manufacturers and Distributors Talk Aluminum and Steel Tariffs

tariff hikes

Recently announced and proposed tariffs on raw materials continue to be an ongoing discussion worldwide as the U.S. and its trading partners shift their positions on international trade. To help determine the potential impact of these tariffs on the home …

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Winning Customers in a Price-Conscious Culture

Click the picture to download a PDF of this story. Hardware Retailing staffers Kate Klein, Melanie Moul and Todd Taber contributed to this article. Winning Customers in a Price-Conscious Culture Many independent retail businesses have an image problem. Consumers often …

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Survey Your Customers About Your Operation’s Price Image

exit surveys

What Do Customers Think of Your Prices? Surveying shoppers about their perception of the prices at Palos Ace Hardware in Palos, Heights, Illinois, helped owner Dan Harris better understand what his customers think about his business’s prices and those of his competitors. …

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Lowe’s Snags Another Top J.C. Penney Exec

lowe's

Lowe’s has hired a second high-profile J.C. Penney executive, just two months after successfully recruiting the department store chain’s CEO. On July 20, Lowe’s named Joseph M. McFarland III as executive vice president of stores, effective Aug. 15. He will oversee Lowe’s …

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Island Ace Hardware Tailors Its Approach to Support Community

Island Ace Hardware

Mark Schulein had just become a local business owner when a storm dumped torrential rain on the north shore of the Hawaiian island of Kauai. Schulein and business partner Matt Fales bought Island Ace Hardware in March in Princeville, which …

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market

Managing Through Personality Profiles

 

Wednesday, Jan. 20 at 2 P.M. ET