Home » Kate Klein (page 3)

Kate Klein

Kate Klein
Kate is profiles editor for Hardware Retailing magazine. She reports on news and industry events and writes about retailers' unique contributions to the independent home improvement sector. She graduated from Cedarville University in her home state of Ohio, where she earned a bachelor's degree in English and minored in creative writing. She loves being an aunt, teaching writing to kids, running, reading, farm living and, as Walt Whitman says, traveling the open road, “healthy, free, the world before me.”

Using Professional Development to Improve an Operation

Ace Hardware Store

Good leadership requires constant individual growth. That’s why Brian Kabat, owner of Kabat’s Ace Hardware in Arizona, considers ongoing professional development to be an important part of his career.  Kabat has stepped away from daily operations at his five stores …

Read More »

Markle Do it Best Hardware Proves to be Essential and Generous

Markle Do it Best

Markle Do it Best Hardware in Markle, Indiana, was one of the only businesses still open in its community when Indiana required all nonessential businesses to close due to COVID-19.  The store not only stayed open and served the rush …

Read More »

Discover What’s Truly Essential in Customer Service

Last month, Hardware Retailing explored how two retailers shifted their operations to keep customers and employees safe during the first months of COVID-19’s retail impact. From establishing new workflows to leaning into digital communication, Connolly’s Do it Best in Fort …

Read More »

Westlake Ace to Open 22nd Store in Kansas City

Westlake Ace Hardware

Westlake Ace Hardware has announced plans to open a new store in Kansas City’s historic Brookside neighborhood. Westlake Ace is leasing a 6,600-square-foot retail space for the store and will have a soft opening in late 2020 or early 2021. …

Read More »

Do it Best Hardware of Clinton Hill Makes a Home in Brooklyn

Do it Best Hardware of Clinton Hill

Wally Abulawi was looking for a building for a new supermarket in New York City when the notion struck him: His next business could be a hardware store. His retail experience came from owning and operating supermarkets, but the new …

Read More »

Hardware Wish Lists

Hardware Wish List

Steadman’s Ace Hardware in Miles City, Montana, is a community resource for a variety of reasons, one of which isn’t common for an independent home improvement store.  The store is a destination for couples who are getting married to register …

Read More »

How the Pandemic Is Spurring Home Paint Projects

paint applicators

Julie Elrod, business manager for paint at Ace Hardware Corp., took questions from Hardware Retailing about recent research the co-op released. Ace commissioned the survey of 1,300 Americans to see how COVID-19 has impacted consumer interest in paint projects. Hardware Retailing (HR): …

Read More »

Retailers’ Customer Service Evolves in a COVID-19 World

Costello's Ace Hardware van

Independent home improvement retailers have stepped up to meet the challenges of serving customers during a pandemic. Many shoppers have avoided in-store shopping, while others have swarmed to stores to stock up on everything from hand sanitizer to bags of …

Read More »

market

Key Retail Metrics

 

Wednesday, Mar. 17 at 2 P.M. ET