When the spread of COVID-19 began changing the lives of residents in Winston-Salem, North Carolina, Cloverdale Ace Hardware was quick to find new ways to serve. Store owner Douglas Brown scrambled to ensure his business could continue operating, despite challenges. …

The employees at Petersburg Hardware in Petersburg, Indiana, have taken their roles as essential workers and community servants seriously. They have accommodated major changes to how their store serves customers and they have pulled together as a team to take …

Jeffrey Salk ordered about 4,000 protective face masks in January, never dreaming his community would be desperate for them before the full order came in. The owner of four Salk’s Hardware & Marine stores in Massachusetts and Rhode Island has …

Independent home improvement retailers across North America have shown their resiliency by swiftly changing how they do business in response to the COVID-19 pandemic. In most U.S. states and Canadian provinces, governments have deemed businesses selling home repair supplies and …

Before COVID-19, Costello’s Ace Hardware stores were filling around 10 online or phone orders per day. The health crisis has brought drastic changes. The online and phone orders began flooding in and haven’t slowed down since early March. Now the stores …

The North American Retail Hardware Association (NRHA) hosted a virtual town hall April 22 for independent home improvement retailers to discuss strategies for managing their operations during the COVID-19 pandemic. Retailers from throughout the U.S. and Canada joined the town …

Located 15 minutes from Seattle, Island Home Center & Lumber is busy serving a community that is near one of the early U.S. hot spots for the COVID-19 pandemic. The proximity to Seattle doesn’t mean Island Home Center’s community has …

Like many other retail operations, Weakley-Watson Hardware in Brownwood, Texas, is doing business differently in response to COVID-19. Owner Weston Jacobs is taking active steps not only to protect people from the virus, but also to take care of the …