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Kate Klein

Kate Klein
Kate is profiles editor for Hardware Retailing magazine. She reports on news and industry events and writes about retailers' unique contributions to the independent home improvement sector. She graduated from Cedarville University in her home state of Ohio, where she earned a bachelor's degree in English and minored in creative writing. She loves being an aunt, teaching writing to kids, running, reading, farm living and, as Walt Whitman says, traveling the open road, “healthy, free, the world before me.”

Retailers’ Customer Service Evolves in a COVID-19 World

Costello's Ace Hardware van

Independent home improvement retailers have stepped up to meet the challenges of serving customers during a pandemic. Many shoppers have avoided in-store shopping, while others have swarmed to stores to stock up on everything from hand sanitizer to bags of …

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Home Ace Hardware’s Growth Story

Home Ace Hardware

Gary Johnson of Home Ace Hardware sees many reasons why his business has thrived over the past 34 years and continues to grow in Columbus, Georgia. Those reasons include working closely with customers to understand their wants and needs, retaining …

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How Stay-at-Home Orders Influence Home Projects

House Projects

People who aren’t homebodies have become homebound in recent months, and data shows that an increase in house projects is one of the results of social isolation during the pandemic. Retailers in the home improvement industry have met the varying …

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What to Expect From the Ace Hardware Virtual Convention

For the second time in 2020, Ace Hardware Corp. will be hosting a fully virtual convention. The event, slated for Sept. 9-12, is accessible to retailers through Ace Net, the co-op’s website for communicating with retailers, and a convention mobile …

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Wholesale Lumber Survives Tragedy, Serves Through Pandemic

Wholesale Lumber

When Joseph Burks devoted much of 2018 to remodeling Wholesale Lumber in Clint, Texas, he had no idea the redesign would allow the store to serve customers better through a pandemic. At the time, he was working through the tragedy …

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A Disaster and a Donation

Ace Hardware & Sports

In May, aging dams failed throughout a river system in Michigan, forcing more than 10,000 people to evacuate their homes and businesses to escape massive flooding. When the dams broke, lakes emptied, flooding thousands of structures in the state, including …

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Ace Hardware Q2 Revenue Rises 35%

ace hardware q2 revenue

Ace Hardware Corp. saw revenue, income and store sales increase during the second quarter of 2020 as consumers shifted their spending in response to the COVID-19 pandemic. The co-op reports revenues of $2.3 billion for the months of April, May …

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Do it Best Reports Record Profits and Rebates

Do it Best

Do it Best Corp. has announced record net profitability and record rebates for retailers during its most recent fiscal year, which ended in June. The co-op’s total sales for the year were $3.6 billion and net profit was up 12.6 …

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