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Kate Klein

Kate is profiles editor for Hardware Retailing magazine. She reports on news and industry events and writes about retailers' unique contributions to the independent home improvement sector. She graduated from Cedarville University in her home state of Ohio, where she earned a bachelor's degree in English and minored in creative writing. She loves being an aunt, teaching writing to kids, running, reading, farm living and, as Walt Whitman says, traveling the open road, “healthy, free, the world before me.”

Tech Gets Bigger, Especially in Home Security

Home automation technology is an ever-growing retail segment, and products for home security and other house improvements are top sellers worldwide. Home security systems produced the most revenue –$1.51 billion–of all home automation products in a market that is growing rapidly, …

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Target: Gauging What Customers Want

same-day delivery

Like so many other retailers, Target is trying its best to engage with millennial customers by trying to figure out their wants and needs. That’s part of working on beefing up the company’s U.S. business, which CEO Brian Cornell had …

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5 Trends to Look for at the International Hardware Fair

International Hardware Fair

The International Hardware Fair in Cologne, Germany, is coming up quickly. At the EISENWARENMESSE International Hardware Fair, which is March 6-8, more than 2,700 suppliers from 50 countries will showcase their hardware and DIY products. As the leading European event, …

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Report: Flooring Could Cause Some Health Problems

Lumber Liquidators

Lumber Liquidators’ Chinese-made laminate flooring, which has been under investigation since early 2015, could be linked to some health problems, according to the Centers for Disease Control and Prevention. The flooring discounter has been subject to federal investigations, public criticism …

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5 Tips for Continuously Improving Your Customer Service

customer service home improvement stores

A key to excellent customer service is continuous improvement, and watching the businesses that excel at meeting shoppers’ needs is a way to assess how your staff is doing and potentially polish their skills. Department store chain Nordstrom offers lessons that …

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Volunteers Help Retailer Recover From Winter Flooding

Volunteers Help Retailer Flooding

Winter storms in December produced flooding that waterlogged homes and businesses, washed out roads and overflowed rivers across the U.S. Home improvement retailers haven’t been exempt from the damage, and have been rebuilding or cleaning up businesses in states including …

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Lowe’s Buying Canada’s RONA Inc.

RONA

Lowe’s today announced an agreement to buy Canadian home improvement retailer and distributor RONA Inc. in a $2.3 billion deal, dramatically enlarging the U.S. company’s presence in Canada. “The transaction is expected to accelerate Lowe’s growth strategy by significantly expanding …

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