Ace Hardware is among six companies that Entrepreneur magazine has identified as examples of businesses “boosting growth by investing in customer delight” through service. Customer service is of paramount importance, and businesses need to prioritize it as much as they do sales, according to an article from Entrepreneur.  Extensive …

Bart Tucker, who leads a team of volunteers to build and renovate homes in major disaster areas, is used to buying building materials from big-box stores. But a grant from the North American Retail Hardware Association (NRHA) inspired a partnership …

Existing-home sales increased again in July, continuing a three-month upward growth trend, according to the National Association of Realtors. Existing-home sales, which are completed transactions that include single-family homes, townhomes, condominiums and co-ops, increased 2 percent to 5.59 million in July from …

To view a PDF of this story, click here. Visit hardwareretailing.com/peer-critique for a critique sheet and hardwareretailing.com/store-tours for a tour of the two different stores. The partnerships started as a pact between three California retailers who knew each other through their co-op. The store …

Some California retailers’ model for offering each other business feedback inspired this peer critique that Hardware Retailing tested with two retailers in the Midwest. The goal of the project is to provide you with resources and ideas for connecting with and learning from …

“I’ll be brutally honest with you if you’ll be brutally honest with me” is what three retailers in California promised each other when they started visiting each other’s stores to offer feedback. Those retailers started what they call the Pterodactyl …

The North American Retail Hardware Association (NRHA) and Member Insurance Agency have created a partnership to provide new services to NRHA members. Under the terms of the agreement, which is effective Oct. 1, Member Insurance Agency will provide insurance services and …

Prior to 2011, the three Ace retailers would call each other to ask for retailing advice, share stories and brainstorm ways to boost business. That was before they called themselves the Pterodactyl Management Group. The friends realized they could visit each other’s stores and offer more thorough …