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Kate Klein

Kate Klein
Kate is profiles editor for Hardware Retailing magazine. She reports on news and industry events and writes about retailers' unique contributions to the independent home improvement sector. She graduated from Cedarville University in her home state of Ohio, where she earned a bachelor's degree in English and minored in creative writing. She loves being an aunt, teaching writing to kids, running, reading, farm living and, as Walt Whitman says, traveling the open road, “healthy, free, the world before me.”

Protecting a Good Customer Experience

Company leaders are responsible for cultivating and preserving high customer service standards, and Ace Hardware offers some examples of how to do it, according to a recent article. “[I]f an employee, a group of employees, or maybe even the entire company is not …

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Lowe’s Canada Invites Customers to Simulate Home Improvement Projects

Lowe’s Canada is using a simulator to help customers plan home improvement projects. Consumers can enter the Lowe’s Holoroom and choose paint colors and other products via iPad to experience them at full scale, creating a 3-D model of a room …

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The Season of Gift Returns

Now that holiday shopping is behind you, you’ve probably noticed that the season of gift returns has begun. About 23 percent of returns happen in late December and January after holiday gift exchanges, according to research cited in an article by The Washington …

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Fraud Costs Multiply for Retailers

Retailers lost more than $3 per stolen dollar stolen in 2014, according to recent research. The cost of dealing with fraud, including stolen merchandise, bounced checks and unauthorized credit card transactions, came at a price of $3.08 per dollar stolen this …

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Former Home Depot Exec Gets International Award

A former executive from The Home Depot is being honored with the 2015 Global DIY Lifetime Award. Jim Inglis, who worked as executive vice president for Home Depot from 1983 to 1996 and served on the retail giant’s corporate board …

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Five Holiday Loss Prevention Tips

The National Retail Federation offers the following loss-prevention tips for retailers during the holiday shopping season, which includes the days after Christmas when customers are spending their holiday cash and gift cards: Have your experienced staff members team up with …

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There’s Holiday Shopping Left To Do

Christmas Shopping

In the three days before Christmas and following, Americans expect to have holiday shopping left to do. About 20 percent of consumers thought they would still be doing some Christmas shopping during the two days before Christmas, on Christmas Day and after the holiday, …

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USA Today Honors Founder of Home Improvement Website

USA Today named the founder of a home improvement data website its first Entrepreneur of the Year. Editors from the publication chose to honor Porch.com founder Matt Ehrlichman, who started the website in 2013 as a tool for homeowners to find home improvement research …

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