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Kate Klein

Kate is profiles editor for Hardware Retailing magazine. She reports on news and industry events and writes about retailers' unique contributions to the independent home improvement sector. She graduated from Cedarville University in her home state of Ohio, where she earned a bachelor's degree in English and minored in creative writing. She loves being an aunt, teaching writing to kids, running, reading, farm living and, as Walt Whitman says, traveling the open road, “healthy, free, the world before me.”

Busy Beaver Opening 16th Home Center

Busy Beaver Building Centers, Inc., a chain of locally owned home improvement stores, plans to open its 16th location this year. The Pittsburgh-based company expects to open the new home improvement center by June in Fairmont, West Virginia, according to a …

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Consumer Confidence Up in December

Consumer confidence increased in December, rising nearly 14 percent from December 2013, according to recent research. The Surveys of Consumers from data providers Thomson Reuters and the Institute for Social Research shows that consumer confidence in the national economy was higher in December …

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Home Hardware Hosting Trade Shows

Home Hardware Stores Limited is hosting a trade show series for contractors, builders, renovators and other tradespeople starting Thursday. The events are invitation-only and, starting in Ottawa, Ontario, will stop in seven cities across Canada. The HH PRO Contractor Tradeshows were previously …

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Scientists Use Home Depot Parts for Human Tissue Project

Don’t try this DIY project at home: creating human tissue. A team of medical researchers have developed technology they hope will eventually make replacement organs, such as livers and kidneys, for people, according to an article from Brown University in Providence, Rhode Island. The …

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Efficiency Can Boost Customer Service

Learn some lessons from Lowe’s and Ace Hardware — make shopping more efficient for your customers this year, and improve their overall experience with your business, an article from Forbes recommends. Ace Hardware and Lowe’s both have strategies that have helped …

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Protecting a Good Customer Experience

Company leaders are responsible for cultivating and preserving high customer service standards, and Ace Hardware offers some examples of how to do it, according to a recent article. “[I]f an employee, a group of employees, or maybe even the entire company is not …

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