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Melanie Moul

Melanie is the communications and content manager for the North American Hardware and Paint Association. She joined the NHPA team in 2016 as an editor for Hardware Retailing and now helps lead the communications team to deliver relevant, timely content to the industry.

Appealing to Kids With a Destination Niche

destination

Click on the image above to download a PDF of the story. On Saturday mornings at HouseMart Ace Hardware, the customers are slightly younger than average, as children ages 5 to 15 gather to watch a Science Saturday demonstration. In …

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Tips to Network and Learn at Fall Markets

fall markets

Going into the fall selling season, wholesaler fall markets present an opportunity to think ahead to spring, network with your peers and meet your association. While you’re preparing to attend these events, consider the following tips to get the most …

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How Many Ways Can You Connect?

connect

Click the picture to download a PDF of this story. Don’t miss out on the many ways you can access industry-specific articles and additional resources that can help you manage your operation. Check out your options below to make sure …

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Cat, Flynn, Makes Himself at Home in Store

To help connect with customers and contain mice in the store, the owners of Kelly’s True Value Hardware in Newburyport, Massachusetts, adopted a feline employee. The cat came to the store with the name JackKnife, but they changed his name …

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Creating a Space to Let Children Play

children

Mills County General Store and Ace Hardware is a mainstay in Goldthwaite, Texas, a town of about 1,800 people in the center of the state. Austin is the closest big city, just more than 100 miles south. Because it’s remote, …

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Management Students Talk Returns

Managing returns and developing a return policy that protects your business and keeps customers coming back for future purchases can vary depending on the needs of your business and your customers. Hardware Retailing explored that concept and presented one retailer’s …

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Keep Customers Happy and Your Business Protected With a Strong Return Policy

return policy

Click the picture to download a PDF of this story. Earlier this year, outdoor apparel retailer L.L. Bean converted its no-questions-asked lifetime return policy to a one-year policy, receipt required. In a letter dated Feb. 9 on the company’s Facebook …

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Retailer Gets Kids Into Nature

Grabill Hardware brings kids together to play in the dirt. In March each year, the business in Grabill, Indiana, hosts a Kids’ Seed Planting Day, and the event attracts more than 200 children from the community, which is quite a …

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