Going into the fall selling season, wholesaler fall markets present an opportunity to think ahead to spring, network with your peers and meet your association. While you’re preparing to attend these events, consider the following tips to get the most …

Click the picture to download a PDF of this story. Don’t miss out on the many ways you can access industry-specific articles and additional resources that can help you manage your operation. Check out your options below to make sure …

To help connect with customers and contain mice in the store, the owners of Kelly’s True Value Hardware in Newburyport, Massachusetts, adopted a feline employee. The cat came to the store with the name JackKnife, but they changed his name …

Mills County General Store and Ace Hardware is a mainstay in Goldthwaite, Texas, a town of about 1,800 people in the center of the state. Austin is the closest big city, just more than 100 miles south. Because it’s remote, …

Managing returns and developing a return policy that protects your business and keeps customers coming back for future purchases can vary depending on the needs of your business and your customers. Hardware Retailing explored that concept and presented one retailer’s …

Click the picture to download a PDF of this story. Earlier this year, outdoor apparel retailer L.L. Bean converted its no-questions-asked lifetime return policy to a one-year policy, receipt required. In a letter dated Feb. 9 on the company’s Facebook …

Grabill Hardware brings kids together to play in the dirt. In March each year, the business in Grabill, Indiana, hosts a Kids’ Seed Planting Day, and the event attracts more than 200 children from the community, which is quite a …

Do it Best Corp. has promoted John Mergy to the role of vice president of information technology, effective July 1. Earlier this year, the co-op announced the retirement of the department’s former executive Mike Altendorf, who is retiring from the …