After six months of hard work, students from the North American Retail Hardware Association’s (NRHA) Fall 2018 Retail Management Certification Program came to NRHA headquarters in Indianapolis for their final visit. It culminated with the students presenting their coursework—business improvement …
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When a customer walks through the doors of HomCo Lumber & Hardware in Flagstaff, Arizona, they know they won’t be passed from person to person to get an answer to their question. But this wasn’t always the case. Over the …
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Most independent retailers would say business is personal. Whether it’s stocking the shelves with the latest products or training employees to provide next-level customer service, retailers are doing more than lining their pockets. However, if a retailer isn’t aware of …
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Click the picture to download a PDF of this story. By Renee Changnon, rchangnon@nrha.org Hardware, Beer and Beats When customers enter Harry’s Hardware & The Den in Cabot, Vermont, they might be greeted by the sounds of musicians jamming and friends enjoying …
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Click the picture to download a PDF of this story. By Renee Changnon, rchangnon@nrha.org Take It Outside The sun is shining, the birds are chirping and the smell of meat and vegetables cooking wafts through the air. This may seem like the scene …
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In the January issue of Hardware Retailing magazine, we shared highlights from three significant industry news stories. Click the headlines below to view the full version of each article. True Value and Carter Lumber Announce Collaboration Lowe’s Ends Smart Home, Renovation …
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Click the picture to download a PDF of this story. By Renee Changnon, rchangnon@nrha.org. Lights, Camera, Action When Jim Robichau sits down to stream the latest Netflix show with his wife or takes her to a movie, he is often more intrigued …
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When Hurricane Michael first came on the radar in October 2018, Florida residents planned to ride out the category 1 hurricane and then resume their day-to-day lives. Overnight that changed. Michael quickly escalated from a category 1 into a category …
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