Calling all manufacturers—are you using point of sales data effectively? Share your opinion and get a free coffee! Askuity, a retail sales enablement platform, is seeking manufacturer input for its 2019 Point of Sale Data Study. The 2019 POS Data …
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Retailers across California have been working hard to keep their businesses on the right side of the law. On Aug. 30, new regulations concerning California’s Safe Drinking Water and Toxic Enforcement Act, better known as Proposition 65, went into effect. …
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Every retailer, regardless of size or specialty, can stand to improve their customer service offering. In the September issue of Hardware Retailing, readers learned how three North American home improvement businesses approach customer service. If you’re ready to take an …
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Click the picture to download a PDF of this story. By Todd Taber, ttaber@nrha.org Customers Are King Are your customers being served? For many independent retailers, offering superior customer service is a differentiator against big-box competitors. But in the day-to-day bustle of …
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Click the picture to download a PDF of this story. By Todd Taber Find Your Social Media Fit Natalia Dittmer urges retailers not to forget the social aspect of social media. In her role as marketing director for TAL Holdings, …
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Three businesses have been recognized by Denver-based PRO Group for investing in their communities and delivering exceptional customer service. PRO Group awarded its annual Paul L. Cosgrave Memorial Award, which is named after PRO Hardware founder Paul L. Cosgrave, to …
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Stanley Black & Decker will introduce its own line of Craftsman tools at Lowe’s and Ace Hardware stores in September, the Chicago Tribune reports. In March 2017, Stanley Black & Decker finalized the acquisition of the Craftsman brand from Sears, …
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Staying current with the retail landscape is a vital step for independent hardware retailers who want to see their businesses grow and thrive. The North American Retail Hardware Association (NRHA) offers that opportunity at its annual State of Independents Conference, …
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