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Open the Door to Decorative Hardware

decorative hardware

Within the hardware and fastener category rests decorative hardware. Unlike most items in this category, decorative hardware purchases aren’t born of necessity. While a customer needs screws, bolts and nails immediately for almost any task, decorative hardware is a space …

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The 10 Issue: Discover Quick-Hitting Operations Tips

10 issue

With a whoosh, the 10 list issue of Hardware Retailing has returned. This year, we’re exploring all sides of the independent home improvement industry with a twist. You’ll be able to fly through these 10 lists, but you’ll come away …

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Troubleshoot Your Customer’s Furnace With This Guide

furnace

If you serve customers who have gas furnaces in their homes, keep this troubleshooting flowchart close to the service counter and the phone. Train your staff on each step of the guide so they are prepared to answer any follow …

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Keeping HVAC Customers Cool With Depth of Inventory and a Focus on Service

hvac

Certain departments in hardware stores attract customers more easily than others. Who doesn’t want to look over the latest smoker for the backyard or the most advanced drill for the toolbox? But a category like heating, ventilation and air conditioning …

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2 Resources to Help Customers With Climate Control

climate control

The North American Retail Hardware Association (NRHA) regularly develops tools and resources you can use to train your staff to help customers with climate control. Read the highlights of two resources below, which are part of the Trainer’s Toolbox series. …

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Show Off Your Niche Using the Whole Department

niche

Fun in the sun and on the water is a part of life for residents and visitors in Titusville, Florida, and the local hardware store offers extensive niche categories to meet their needs. At Titusville Ace Hardware, customers can see …

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Signage Leads Customers to Buy

signage

Clear signage can be the difference between a lost, frustrated customer and a sale. So what better way to suggest a pest control product than to put a lifelike pest right under foot? Customers in the pest control aisle at …

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3 Paint Applicator Trends to Follow

paint applicators

Whether a pro painter is selecting a brush for general use or a DIYer reaches for a specially tipped detail brush for a fine edge, paint customers are searching for upgraded selections across a variety of paint applicators. Independent retailers …

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