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Miscellaneous

Troubleshoot Your Customer’s Furnace With This Guide

furnace

If you serve customers who have gas furnaces in their homes, keep this troubleshooting flowchart close to the service counter and the phone. Train your staff on each step of the guide so they are prepared to answer any follow …

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Keeping HVAC Customers Cool With Depth of Inventory and a Focus on Service

hvac

Certain departments in hardware stores attract customers more easily than others. Who doesn’t want to look over the latest smoker for the backyard or the most advanced drill for the toolbox? But a category like heating, ventilation and air conditioning …

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2 Resources to Help Customers With Climate Control

climate control

The North American Retail Hardware Association (NRHA) regularly develops tools and resources you can use to train your staff to help customers with climate control. Read the highlights of two resources below, which are part of the Trainer’s Toolbox series. …

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How Ace Hardware Titusville Helps Protect Professional Customers

Ace Hardware Titusville

Click the picture to download a PDF of this story. By Renee Changnon, rchangnon@nrha.org Safety First For the residents of Titusville, Florida, space exploration is more than a passing interest—it’s a way of life. Located in the heart of what’s known …

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Former Contractor Turned Olympian Shares Importance of Promoting Safety on the Job

safety

When Cliff Meidl entered the workforce as a plumber’s apprentice with a construction company, he was eager to soak up all the knowledge he could. And while he was focused on growing and learning the trade, one mistake changed his …

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Life Cycle of a New Product

life cycle

To view a PDF of this story, click here. By Renee Changnon, rchangnon@nrha.org How to Find and Promote Trending Items Customers walking through Ambridge Do it Best know they can find what they need to complete any project. However, they can …

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Top Kitchen and Bath Trends for 2017

Kitchen bath trends

Contemporary and transitional-styled bathrooms are trending in design preferences for kitchens and bathrooms for 2017, according to the 2017 Kitchen & Bath Design Trends Report. The report is an annual member survey compiled by the National Kitchen & Bath Association …

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Where Consumers Buy Products to Keep Baby Safe

childproofing products

Many U.S. homeowners use hidden latches to keep children out of cabinets and gates to prevent toddlers from tumbling down the stairs. But what are the top childproofing products consumers buy, and where do they purchase those items? Hardware Retailing …

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