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4 Smart Home Trends to Watch

smart home trends

Smart home technology is becoming more affordable and more popular among homeowners. From Wi-Fi enabled speakers to video doorbells and lightbulbs controlled by smartphones, smart technology brings new levels of safety and customization to DIYers. New data from the Home …

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Help Customers Purify Their Spaces Inside and Out

A cabinet with an air purifier on top.

Customers are reassessing how they live in their homes. Underlying that shift is a greater emphasis on overall health and how homes impact total quality of life. Bill Hayward has monitored this trend for 30 years, becoming a building scientist …

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4 Areas to Improve Your Selling Strategy

Flooring Category

Successful retailers rarely sit on the laurels of past achievements; they are always asking the question, “What can we do better?” Without continual maintenance and improvement, a business can quickly lose relevance with customers or find itself falling behind a …

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Celebrating Our Pets

pet holidays

Informal pet holidays are an easy way to market your store’s pet products and connect with customers on social media and online. Hardware Retailing has compiled a list of pet holidays happening each month to get you started.  January Jan. …

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4 Selling Tips for Post-Pandemic Home Improvement Projects 

Last year, the number of people engaging in home improvement projects soared, as consumers sought to pass the time and improve their living spaces while spending more time at home. This year, consumers will continue to tackle projects around the …

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3 Ways to Boost Sporting Goods Sales

With numerous lakes and rivers within a 50 mile radius of Spokane, the General Store has an ideal setting to sell sporting goods. The anchor department is the Fishing Hole and Sports Shop, which covers land and water sports, for …

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5 Ways to Ensure Your Consumables Are Fresh

consumables

Consumables—candy, snacks and beverages—can be a key category to boost average transaction size and enhance the customer experience. However, this category should be carefully monitored and regularly refreshed because it’s likely the only category in your store that includes products …

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A Review of Appliance Trends

appliance trends

According to a recent survey from the Home Improvement Research Institute, 44 percent of appliance purchases went to big-box stores when they were in the market for a new large appliance. While those sales represent a significant segment of the …

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Watch the dynamic lineup of speakers and panels from the 2021 NHPA All-Industry Conference.


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Focus on the Customer and the Employees as a Person

Learn how Zappos has developed its strong company culture from the company's customer research lead Alex Genov.

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View all 2021 Conference presentations