With numerous lakes and rivers within a 50 mile radius of Spokane, the General Store has an ideal setting to sell sporting goods. The anchor department is the Fishing Hole and Sports Shop, which covers land and water sports, for …
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Consumables—candy, snacks and beverages—can be a key category to boost average transaction size and enhance the customer experience. However, this category should be carefully monitored and regularly refreshed because it’s likely the only category in your store that includes products …
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According to a recent survey from the Home Improvement Research Institute, 44 percent of appliance purchases went to big-box stores when they were in the market for a new large appliance. While those sales represent a significant segment of the …
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Homeowners who update the front entrances to their houses often start the projects because a repair is necessary, the Home Improvement Research Institute (HIRI) reports. However, homeowners choose the materials they use for their entryway updates based on how attractive …
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If you serve customers who have gas furnaces in their homes, keep this troubleshooting flowchart close to the service counter and the phone. Train your staff on each step of the guide so they are prepared to answer any follow …
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Certain departments in hardware stores attract customers more easily than others. Who doesn’t want to look over the latest smoker for the backyard or the most advanced drill for the toolbox? But a category like heating, ventilation and air conditioning …
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The North American Retail Hardware Association (NRHA) regularly develops tools and resources you can use to train your staff to help customers with climate control. Read the highlights of two resources below, which are part of the Trainer’s Toolbox series. …
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Click the picture to download a PDF of this story. By Renee Changnon, rchangnon@nrha.org Safety First For the residents of Titusville, Florida, space exploration is more than a passing interest—it’s a way of life. Located in the heart of what’s known …
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