Miscellaneous

If you serve customers who have gas furnaces in their homes, keep this troubleshooting flowchart close to the service counter and the phone. Train your staff on each step of the guide so they are prepared to answer any follow …

Certain departments in hardware stores attract customers more easily than others. Who doesn’t want to look over the latest smoker for the backyard or the most advanced drill for the toolbox? But a category like heating, ventilation and air conditioning …

The North American Retail Hardware Association (NRHA) regularly develops tools and resources you can use to train your staff to help customers with climate control. Read the highlights of two resources below, which are part of the Trainer’s Toolbox series. …

Click the picture to download a PDF of this story. By Renee Changnon, rchangnon@nrha.org Safety First For the residents of Titusville, Florida, space exploration is more than a passing interest—it’s a way of life. Located in the heart of what’s known …

When Cliff Meidl entered the workforce as a plumber’s apprentice with a construction company, he was eager to soak up all the knowledge he could. And while he was focused on growing and learning the trade, one mistake changed his …

To view a PDF of this story, click here. By Renee Changnon, rchangnon@nrha.org How to Find and Promote Trending Items Customers walking through Ambridge Do it Best know they can find what they need to complete any project. However, they can …

Contemporary and transitional-styled bathrooms are trending in design preferences for kitchens and bathrooms for 2017, according to the 2017 Kitchen & Bath Design Trends Report. The report is an annual member survey compiled by the National Kitchen & Bath Association …

Many U.S. homeowners use hidden latches to keep children out of cabinets and gates to prevent toddlers from tumbling down the stairs. But what are the top childproofing products consumers buy, and where do they purchase those items? Hardware Retailing …