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Store Services

6 Ideas for Tailoring Services to Your Community’s Needs

Store Services - a wall display of tennis rackets

Combining your hobbies and the needs of your community into one hyper local service can make your business a key service provider across a wide area. Read on to learn how two retailers have captured their local markets with vital …

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RSVP Yes: How Adding an Event Venue Can Boost Your Business

event venue

Sunlight trickles through the trees as staff members set out chairs, lay the aisle runner and clear a space for the band, all in preparation for a special celebration. This isn’t your ordinary event venue, however. Tucked behind Crest True …

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Lamp Repair Services That Shine

lamp repair services

At Rollier’s Hardware, the store is stocked with parts, pieces and wires for customers to perform their own lamp repairs. But if they would rather leave the repairs to the pros, Rollier’s employs two staff members who specialize in lamp …

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Sebastopol Hardware Offers Pet Services

pet services

Known for its extensive pet department, Sebastopol Hardware in Sebastopol, California, doesn’t just sell pet products, but also offers pet services. Sebastopol Hardware has also partnered with Waggin Smiles, a local mobile teeth cleaning service for dogs and cats.  Waggin …

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Service That’s Always on Time

The Time Center

For over 30 years, Wolff Kubly Ace Hardware has kept area residents on time with its watch and clock service center. The Wolff Kubly Time Center, located in Middleton, Wisconsin, repairs watches and clocks, and customers can also purchase watches, …

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How the Rental Category Keeps Retailers Agile

T & M Hardware & Rental

If 2020 has offered any concrete lesson, it’s that retail can shift in the blink of an eye. For the past nine months, retailers in every sector have had to find new ways to operate safely, meet new consumer trends …

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Troubleshoot Your Customer’s Furnace With This Guide

furnace

If you serve customers who have gas furnaces in their homes, keep this troubleshooting flowchart close to the service counter and the phone. Train your staff on each step of the guide so they are prepared to answer any follow …

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Keeping HVAC Customers Cool With Depth of Inventory and a Focus on Service

hvac

Certain departments in hardware stores attract customers more easily than others. Who doesn’t want to look over the latest smoker for the backyard or the most advanced drill for the toolbox? But a category like heating, ventilation and air conditioning …

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Focus on the Customer and the Employees as a Person

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