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Lamp Repair Services That Shine

lamp repair services

At Rollier’s Hardware, the store is stocked with parts, pieces and wires for customers to perform their own lamp repairs. But if they would rather leave the repairs to the pros, Rollier’s employs two staff members who specialize in lamp …

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Sebastopol Hardware Offers Pet Services

pet services

Known for its extensive pet department, Sebastopol Hardware in Sebastopol, California, doesn’t just sell pet products, but also offers pet services. Sebastopol Hardware has also partnered with Waggin Smiles, a local mobile teeth cleaning service for dogs and cats.  Waggin …

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Service That’s Always on Time

The Time Center

For over 30 years, Wolff Kubly Ace Hardware has kept area residents on time with its watch and clock service center. The Wolff Kubly Time Center, located in Middleton, Wisconsin, repairs watches and clocks, and customers can also purchase watches, …

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How the Rental Category Keeps Retailers Agile

T & M Hardware & Rental

If 2020 has offered any concrete lesson, it’s that retail can shift in the blink of an eye. For the past nine months, retailers in every sector have had to find new ways to operate safely, meet new consumer trends …

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Troubleshoot Your Customer’s Furnace With This Guide

furnace

If you serve customers who have gas furnaces in their homes, keep this troubleshooting flowchart close to the service counter and the phone. Train your staff on each step of the guide so they are prepared to answer any follow …

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Keeping HVAC Customers Cool With Depth of Inventory and a Focus on Service

hvac

Certain departments in hardware stores attract customers more easily than others. Who doesn’t want to look over the latest smoker for the backyard or the most advanced drill for the toolbox? But a category like heating, ventilation and air conditioning …

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2 Resources to Help Customers With Climate Control

climate control

The North American Retail Hardware Association (NRHA) regularly develops tools and resources you can use to train your staff to help customers with climate control. Read the highlights of two resources below, which are part of the Trainer’s Toolbox series. …

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Become a Master Gardener to Boost Business and Knowledge

master gardener

Turning a hobby into a job often means you are passionate about going to work every day. For Johnsons Home & Garden nursery associate Joan Easton, her hobby led her to find a part-time job opportunity. “I’m an avid gardener …

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