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Troubleshoot Your Customer’s Furnace With This Guide

furnace

If you serve customers who have gas furnaces in their homes, keep this troubleshooting flowchart close to the service counter and the phone. Train your staff on each step of the guide so they are prepared to answer any follow …

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Keeping HVAC Customers Cool With Depth of Inventory and a Focus on Service

hvac

Certain departments in hardware stores attract customers more easily than others. Who doesn’t want to look over the latest smoker for the backyard or the most advanced drill for the toolbox? But a category like heating, ventilation and air conditioning …

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2 Resources to Help Customers With Climate Control

climate control

The North American Retail Hardware Association (NRHA) regularly develops tools and resources you can use to train your staff to help customers with climate control. Read the highlights of two resources below, which are part of the Trainer’s Toolbox series. …

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Become a Master Gardener to Boost Business and Knowledge

master gardener

Turning a hobby into a job often means you are passionate about going to work every day. For Johnsons Home & Garden nursery associate Joan Easton, her hobby led her to find a part-time job opportunity. “I’m an avid gardener …

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How to Be Successful with Buy Online, Pickup in Store

Home improvement retailers who talk about their competition these days inevitably include Amazon on the list. Fortunately, there are many ways to compete against this formidable retailer. One of the tactics many retailers are now pursuing is by offering a …

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Practical Store Services Retailers Should Consider

There’s a reason offering strong customer service is a common mantra for independent home improvement retailers: It’s an extremely important component of a retailer’s business when competing with big boxes and e-commerce competitors. But store services can play just as …

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The New Era of Convenience in Store Services

Store Services

To view a PDF of this story, click here.  By Jesse Carleton, jcarleton@nrha.org  The restaurant industry has been doing it for years. Customers call in or place an order online, then go to the restaurant to get their carryout dinner. The …

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