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Communication

National Hardware Virtual Show and NRHA All-Industry Conference Begin Today

NRHA All-Industry Conference

The National Hardware Show (NHS) and the NRHA All-Industry Conference are going virtual and both events start today! From Oct. 12-15, the National Hardware Show will launch its virtual show and NRHA’s All-Industry Conference will be co-located with the show, offering …

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4 De-escalation Strategies for Retail Workers

de-escalation strategies for retail

In the past few weeks, a spate of confrontations at retail establishments has made clear the importance of training your team to de-escalate potentially hostile situations. Helping employees at all levels calm customers and soothe situations can be a critical …

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Newly Updated: Stream All NRHA Town Hall Sessions

nrha town hall

The North American Retail Hardware Association (NRHA) is hosting regular town hall sessions via Zoom to help independent home improvement retailers and channel partners stay informed amid COVID-19. In the first NRHA Town Hall covering COVID-19, retailers shared how their …

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DA’s Dave Christmas Talks Pandemic Logistics

logistics

Hardware Retailing asked distributors how they amended operations to best serve their customers during the initial phases of lockdown, including communication and supply chain logistics. Read the remarks from Distribution America‘s president and CEO Dave Christmas below, and click here …

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3 Ways to Manage Crisis Through Leadership

Crisis Leadership

Great leaders rise up in times like this. They elevate because leadership excellence in times of crisis is very much the same as it is in normal times. However, no one is perfect, and there are some nuances to crisis …

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Distributors Talk Communication, Logistics During Pandemic

pandemic

Over the last few months, the world has seen remarkable acts of courage from people who are still going to work every day because they work in essential fields. Health care professionals, grocery stockers, shipping facility workers and hardware store …

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Orgill’s Boyden Moore Discusses Logistics During a Pandemic

logistics

Hardware Retailing asked distributors how they amended operations to best serve their customers during the initial phases of lockdown, including communication and supply chain logistics. Read the remarks from Orgill Inc.‘s president and CEO Boyden Moore below, and click here …

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Do it Best’s Dent Johnson Discusses Logistics During a Pandemic

logistics

Hardware Retailing asked distributors how they amended operations to best serve their customers during the initial phases of lockdown, including communication and supply chain logistics. Read the remarks from Do it Best’s vice president of merchandising Dent Johnson below, and …

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