Home » COVID-19 » Communication

Communication

Marketing in a Post-Pandemic World

marketing post-pandemic

Business as a whole has changed because of the pandemic, and marketing is one area that has seen some big shifts in strategies during COVID-19 disruption. Businesses of every type must adjust and adapt to these changes or leave themselves …

Read More »

Schedule Your Social Media Success

social media outreach

Finding ways to kick their social media outreach up a notch has helped independent home improvement retailers across North America solidify contact with customers and make inroads with new shoppers. But scheduling your social media outreach shouldn’t be a daunting …

Read More »

NHPA, Industry Leaders Sign Letter on Vaccine Priority

vaccine

Together with other leading industry organizations representing the 45,000+ independently owned hardware stores, home centers, lumberyards and paint stores across North America, the North American Hardware and Paint Association (NHPA) signed onto a letter asking that the essential employees supplying …

Read More »

National Hardware Virtual Show and NRHA All-Industry Conference Begin Today

NRHA All-Industry Conference

The National Hardware Show (NHS) and the NRHA All-Industry Conference are going virtual and both events start today! From Oct. 12-15, the National Hardware Show will launch its virtual show and NRHA’s All-Industry Conference will be co-located with the show, offering …

Read More »

4 De-escalation Strategies for Retail Workers

de-escalation strategies for retail

In the past few weeks, a spate of confrontations at retail establishments has made clear the importance of training your team to de-escalate potentially hostile situations. Helping employees at all levels calm customers and soothe situations can be a critical …

Read More »

Newly Updated: Stream All NRHA Town Hall Sessions

nrha town hall

The North American Retail Hardware Association (NRHA) is hosting regular town hall sessions via Zoom to help independent home improvement retailers and channel partners stay informed amid COVID-19. In the first NRHA Town Hall covering COVID-19, retailers shared how their …

Read More »

DA’s Dave Christmas Talks Pandemic Logistics

logistics

Hardware Retailing asked distributors how they amended operations to best serve their customers during the initial phases of lockdown, including communication and supply chain logistics. Read the remarks from Distribution America‘s president and CEO Dave Christmas below, and click here …

Read More »

3 Ways to Manage Crisis Through Leadership

Crisis Leadership

Great leaders rise up in times like this. They elevate because leadership excellence in times of crisis is very much the same as it is in normal times. However, no one is perfect, and there are some nuances to crisis …

Read More »