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Operations

Choosing the Best Personality Assessment for Your Team

You may have heard about the benefits of personality assessment tools — they can help you understand the behaviors and character traits of your employees. Used correctly, these tools can strengthen your company culture and promote a healthy team environment. …

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Paycheck Protection Program to Reopen Jan. 11

paycheck protection program jan. 11

Beginning Jan. 11, the Paycheck Protection Program (PPP) will again be open to businesses adversely affected by COVID-19, the Small Business Administration (SBA) has confirmed. The program will be available to new borrowers and certain existing PPP borrowers. The SBA …

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What a Turbulent Year Is Teaching Retailers

essential insights

In the final weeks of 2020, it was clear COVID-19 had affected every person in some way: physically, financially, emotionally. Amid the volatility of the year, U.S. retail sales rose and fell dramatically and ultimately ended on a positive note …

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Now Streaming: 2020 Market Measure Webinar

2020 market measure report

Recently, the North American Hardware and Paint Association (NHPA) hosted a webinar focused on the 2020 Market Measure report, the annual overview of the forces and factors affecting the home improvement marketplace. Sponsored by Epicor, the webinar gave independent home …

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Review the Latest COVID-19 Retail Restrictions

covid-19 retail restrictions

During the 2020 holiday shopping season, the North American Hardware and Paint Association (NHPA) is striving to keep independent home improvement retailers informed of the latest COVID-19 guidance. Take a moment to review a state-by-state overview of current restrictions on …

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Timely Tech Investments Pay Off for Washington Lumberyard

Knudson Lumber

In the early days of March, Cheryl Brown and the Knudson Lumber team in the Kittitas Valley of Washington were busy putting the final touches on a new addition to the 80-year-old family business: an e-commerce site. Since 1940, Knudson …

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COVID-19 Has Changed Consumer Buying Preferences

Consumer Buying Preferences

Anxiety about COVID-19 has shifted where and how people will shop for the holidays.  Research from professional services firm Deloitte shows that more than half of shoppers feel anxious about in-store shopping due to the pandemic.  Independent home improvement retailers …

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Engaging Customers Through Curbside Pickup

curbside pickup

Recently, the National Retail Federation (NRF) spoke with Ron Lutz, chief retail officer at strategy firm Miller Zell. Lutz discussed how retailers can truly engage customers, even during social distancing and curbside pickups, which have grown increasingly common for home …

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