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Operations

How the Pandemic Is Spurring Home Paint Projects

paint applicators

Julie Elrod, business manager for paint at Ace Hardware Corp., took questions from Hardware Retailing about recent research the co-op released. Ace commissioned the survey of 1,300 Americans to see how COVID-19 has impacted consumer interest in paint projects. Hardware Retailing (HR): …

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Retailers’ Customer Service Evolves in a COVID-19 World

Costello's Ace Hardware van

Independent home improvement retailers have stepped up to meet the challenges of serving customers during a pandemic. Many shoppers have avoided in-store shopping, while others have swarmed to stores to stock up on everything from hand sanitizer to bags of …

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Upcoming NRHA Webinar to Chart COVID-19’s Industry Impact

covid-19 home improvement

The North American Retail Hardware Association (NRHA) invites all members of the independent home improvement industry to its upcoming webinar charting the impact of COVID-19 on the home improvement industry. The online event will take place Sept. 30 at 2 …

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How to Reduce Stress for Greater Retail Success

Managing your home improvement team’s stress levels during the COVID-19 pandemic is essential. When managers don’t understand the pressures and complexities their team members face as individuals and as hardworking members of the home improvement channel, they aren’t positioning their …

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Spahn & Rose Lumber CEO on COVID-19 Challenges

Spahn & Rose

COVID-19 has posed challenges for every home improvement retailer, including those operating stores in multiple states. Building materials supplier Spahn & Rose Lumber counts 24 locations across Iowa, Illinois and Wisconsin. CEO Dave Davis recent spoke about the challenge of …

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How COVID-19 Is Changing Business for Contractors

contractors

Since March, The Farnsworth Group and the Home Improvement Research Institute (HIRI) have collected data on DIYers’ and contractors’ home improvement sentiments during COVID-19. The complete report for the organizations’ Weekly COVID-19 Tracker reveals contractors are relying on brick-and-mortar home …

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Review OSHA Guidance on COVID-19

osha guidance covid-19

The Occupational Safety and Health Administration (OSHA) has compiled helpful resources for business owners to review as they continue to safeguard customers and employees from COVID-19. Review OSHA’s COVID-19 guidance now, to get information on a host of topics critical …

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CDC Guidance for COVID-19 Cases in the Workplace

covid-19 cases in the workplace

As the U.S. passes more than 3.7 million confirmed cases of COVID-19 nationwide, understanding how an employee testing positive will affect your business is crucial. The Centers for Disease Control and Prevention (CDC) have released an FAQ to help business …

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