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Operations

Webinar: Charting COVID-19’s Home Improvement Impact

covid-19 home improvement

The North American Hardware and Paint Association (NHPA) recently hosted an in-depth webinar on the impact COVID-19 has had on the home improvement channel. Sponsored by Epicor, the webinar was an opportunity for all members of the home improvement industry …

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Solidify Your Strategy to Reach Customers Amid COVID-19

marketing covid-19

Marketing your business strategically is more important than ever as customers quickly adopt new shopping habits and view the retail experience through a new lens of safety and security during the pandemic. The Association of National Advertisers (ANA) recently published …

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Did You Miss These Webinars? Catch Up Today

TeamBuilder Webinar

Managing stress in the workplace is a priority under normal circumstances—but amid COVID-19, this topic is both important and timely.  In August, NRHA hosted a webinar: “Tools & Tips to Help Your Team Through Stressful Times.”  NRHA retail consultant Kim …

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How the Pandemic Is Spurring Home Paint Projects

paint applicators

Julie Elrod, business manager for paint at Ace Hardware Corp., took questions from Hardware Retailing about recent research the co-op released. Ace commissioned the survey of 1,300 Americans to see how COVID-19 has impacted consumer interest in paint projects. Hardware Retailing (HR): …

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Retailers’ Customer Service Evolves in a COVID-19 World

Costello's Ace Hardware van

Independent home improvement retailers have stepped up to meet the challenges of serving customers during a pandemic. Many shoppers have avoided in-store shopping, while others have swarmed to stores to stock up on everything from hand sanitizer to bags of …

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How to Reduce Stress for Greater Retail Success

Managing your home improvement team’s stress levels during the COVID-19 pandemic is essential. When managers don’t understand the pressures and complexities their team members face as individuals and as hardworking members of the home improvement channel, they aren’t positioning their …

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