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High Performance Retailing

How Friedman’s Home Improvement Used an ERP System to Enrich Company Culture

For more than 70 years, Friedman’s Home Improvement has sought new ways to serve its California customers. With four locations and a diverse customer base that includes weekend DIYers, professional builders and every trade in between, the Friedman’s team is …

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5 Uncomfortable Retail Realities Bringing New Opportunities

retail

You’ve felt the winds of change. In this new decade, retail realities that once seemed like figments of the imagination are now commonplace. Robots work alongside humans in big boxes, and customers can have an entire shopping experience on the …

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Your Web Presence Can Make or Break Sales

Understanding how home improvement customers research products online and ultimately make their purchases is critical. As customers begin to expect more online interaction from the businesses they shop, discover how you can position your website for ongoing success. The 2019 …

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New ERP System Promotes Culture at Friedman’s Home Improvement

erp system

At Friedman’s Home Improvement, a chain of northern California home improvement centers, a new ERP system is helping employees at all levels solidify their commitment to a positive workplace culture. President and CEO Barry Friedman says the process of implementing …

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New Data Highlights Costly Impact of Organized Retail Crime

Throughout retail industries, the financial toll of organized retail crime is growing. The National Retail Federation (NRF) recently compiled data on retail theft, shedding light on one of the industry’s most pressing problems. A staggering 97 percent of retailers say …

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Understanding the Power of Video as a Marketing Tool

As social media use grew in the past decade, so did the reach of online marketing videos, according to a recent report from marketing firm Wyzowl. Data from nearly 700 marketers and consumers reveals some of the powerful reasons video …

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High Performance Retailing Winter 2019: Master Your Marketing Message

In the second installment of High Performance Retailing, discover ways you can reach customers with clear and compelling marketing, best serve homeowners undertaking kitchen remodels and find new sales opportunities to grow your business. Reaching Customers Via Targeted Marketing New …

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Tracking the Characteristics of Generations

generations

Mark Harris is the founder of The Harris Development Group, an organization that works with businesses from an array of industries to help teams strengthen communication, augment diversity and collaborate more effectively. As part of this quarter’s High Performance Retailing …

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