Industry News

Ace Hardware recently announced the launch of a new company division designed to share the brand’s customer service strategies with businesses and organizations around the world. The co-op’s goal for the Ace Center for Excellence is to provide professional speakers and workshop …

Dedicating time to formal employee training develops sales associates who are knowledgeable, sell products well and deliver excellent customer service. Yet fewer than half of independent home improvement retailers who participated in North American Retail Hardware Association’s 2014 Employee Compensation Report provide formal employee …

From Millennials to Baby Boomers, how and where different generations shop for products is changing. Attendees of the North American Retail Hardware Association (NRHA) All-Industry Conference, held May 5-7 in conjunction with the National Hardware Show®, will have an opportunity to hear …

The Independent Garden Center Show (IGC Show) and the National Hardware Show announced they have entered into an agreement that introduces the “Taste of National Hardware Show” at IGC East this summer. “Taste of National Hardware Show” is a dedicated exhibit …

New home construction isn’t back to pre-recession highs, but spending money on home upgrades and repairs is. “Commerce Department figures show that in real, or inflation-adjusted terms, people are spending as much on home and garden tools and supplies as …

This week, Ace Hardware announced the national launch of its free in-store pickup program at participating Ace stores. The program will allow customers to check their neighborhood Ace store’s available inventory on www.acehardware.com before visiting a store or place their orders online and then …

Half of consumers go shopping before they’ve decided what to buy, and this indecisiveness can benefit retailers. Eight-five percent of 1,000 consumers buy more than they intend to when they go to a store without knowing exactly what they want, …