Operations

How do you communicate your uniqueness to your customers? The nugget of differentiation that defines your business should be the core of your next general awareness campaign. A general awareness campaign isn’t tied to a sale or a product. Instead, …

Every workplace has its own unique culture: the shared values and actions that guide each business and influence how customers and the outside world view it. When employers honestly assess their workplace culture, take steps to address long-standing issues and …

In the January issue of Hardware Retailing, you read how Hassett Hardware and Friedman’s Home Improvement took steps to evaluate and improve their workplace culture. As each company united behind a single goal, teams grew closer and found new ways …

In this three-part series, we will highlight the lessons retailers have learned from leadership development and management programs inside and outside the industry. In the first installment, we featured Mike French, who enrolled in Do it Best’s Leadership Development Institute. …

Whether you are building your employee schedule for next month or investing in a new category without knowing how it will perform, you are often asked to make decisions that would be simpler if you had a crystal ball. However, …

In 2020, Hardware Retailing is talking about succession planning in each issue of the magazine. To get the series started, we consulted with Gary Pittsford, president and CEO of Castle Wealth Advisors, a financial advisory firm that has been guiding …

Investing in your management-level employees through training is a surefire way to prove you care for them and their long-term position with your company. The North American Retail Hardware Association’s Foundations of Leadership program instills key leadership concepts and personal …

Franklin Cloninger, general manager at Triangle True Value Hardware and Rental in Greenwood, South Carolina, says the Business Improvement Project he completed as part of the NRHA Retail Management Certification Program (RMCP) couldn’t have come at a better time. “We …