Home » Operations (page 10)

Operations

2020 Cost of Doing Business Study Now Available

Cost of Doing Business Study

The North American Retail Hardware Association (NRHA)’s 2020 Cost of Doing Business Study is now available. The study has been conducted annually for more than 100 years and collects detailed financial information from hardware stores, home centers, lumberyards and paint …

Read More »

Understanding Trends in Employee Turnover

Employers who want to understand how they can keep their best employees from leaving to work somewhere else need to understand the changing needs of today’s workforce. A recent study from data and analytics firm Gallup, State of the American …

Read More »

How Management Style Reduces Employee Turnover

Employee Turnover

Keeping quality employees is a perennial problem for retailers. Solutions for reducing turnover often focus on better hiring techniques, competitive pay, benefit packages and a healthy company culture. Recent research from analytics and data firm Gallup adds another important piece …

Read More »

Retailers’ Customer Service Evolves in a COVID-19 World

Costello's Ace Hardware van

Independent home improvement retailers have stepped up to meet the challenges of serving customers during a pandemic. Many shoppers have avoided in-store shopping, while others have swarmed to stores to stock up on everything from hand sanitizer to bags of …

Read More »

Retail Management Certification Program Wraps Up First Fall Session

retail management certification program

Class was back in session in Indianapolis for the North American Retail Hardware Association’s (NRHA) first visit of the Fall 2020 Retail Management Certification Program. The class gathered Sept. 8-12 at an event space in downtown Indianapolis that provided students …

Read More »

Now Available: 2020 Cost of Doing Business Study

2020 cost of doing business study

The 2020 Cost of Doing Business Study is now available! For decades, independent home improvement retailers have trusted this annual benchmarking tool to understand where their operation falls in the U.S. marketplace and set goals for future success. Featuring financial …

Read More »

Upcoming NRHA Webinar to Chart COVID-19’s Industry Impact

covid-19 home improvement

The North American Retail Hardware Association (NRHA) invites all members of the independent home improvement industry to its upcoming webinar charting the impact of COVID-19 on the home improvement industry. The online event will take place Sept. 30 at 2 …

Read More »

5 Ways to Ensure Your Consumables Are Fresh

consumables

Consumables—candy, snacks and beverages—can be a key category to boost average transaction size and enhance the customer experience. However, this category should be carefully monitored and regularly refreshed because it’s likely the only category in your store that includes products …

Read More »