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Operations

Christian Herrick: Building the Team

Christian Herrick is the chief executive officer of Randy’s Do It Best Hardware, which has two stores based in Timberville, Virginia. Herrick’s leadership journey has covered a lot of territory, taking him from missionary work in Alaska to a service …

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How Social Media Can Be a Powerful Recruitment Tool

Social Media Helps Hiring Process

Want another way to find job candidates or know more about current applicants? Search for them online. According to a recent report by the Society for Human Resource Management (SHRM), more than one-third (36 percent) of organizations disqualified a job …

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Obstacle: Finding the Right Employees

The challenges of finding and keeping excellent employees are obstacles to running a business smoothly. As an owner, you can choose inventory, set prices, plan promotions and organize events, but you can’t make employees show up to work or force them to provide excellent customer …

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Business Insurance Expert Answers Questions

Bernzomatic

What can you do to protect your store and your customers information from hackers? How do you protect your rental inventory? Business insurance can be difficult. To help you get all of your questions answered, NRHA sat down with insurance expert Brett Slama, …

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How Can Your Employees Win in Customer Service?

An independent home improvement store’s success is dependent on its employees, who can differentiate a local business from the big boxes with the excellent customer service they provide. However, customer service is an increasing focus for the big boxes, and …

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Focusing on Workplace Safety

Successful business owners know workplace safety is critical to their day-to-day operations. Employee and customer safety should remain at the forefront of everyone’s workday, and safety standards should be woven into your business’s policies and procedures. By prioritizing safety, you …

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Check Out These Additional Training Resources

In the January issue of Hardware Retailing, our story “Finders Keepers” talked about the importance of recruiting and retaining good employees. When recruiting, it’s important to write a strong job description to ensure you’re getting the right type of candidates …

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Finders Keepers: How to Recruit and Retain Quality Employees

To view a PDF of this story, click here. By Liz Lichtenberger, llichtenberger@nrha.org and Kate Klein, kklein@nrha.org Your employees are the first contact customers have with your business when they walk in the store. Employees mix paint, repair screens and answer questions, among other tasks. …

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