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Operations

Drilling Into Hand and Power Tool Best Practices

Download a PDF of this story, download the Hand and Power Tool Selling Guide or view two additional hand and power tool best practices! Strengthening Your Customer Relationships in Hand and Power Tools Sawdust is everywhere. Wood scraps are scattered on the …

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The Service Customers Want in Stores and Online

CustomerServiceTablet

Are you providing good customer service both online and in person? A recent survey from the National Retail Federation shows that customers’ expectations for online service are the same as what they want when they walk into your physical store. More than likely, …

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Choosing an Expansion Route

Your business should always be growing, or it will eventually die. What questions should you ask when you think you about expansion? And which route should or can you go? These topics and more were covered in Hardware Retailing‘s October issue that …

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So You Want to Expand?

View a PDF of this story and download a brief store expansion guide that helps you analyze growth opportunities if you want to expand.  Overcoming the Challenges That Come With Growing Your Business In 1998, Jeremy Melnick made a risky life change. He …

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Target Supports Employee Health, Gifts Fitbit Trackers

Several large corporations have invested in Fitbit devices to motivate their employees to improve their health, and Target has joined the club. Target is offering activity trackers from Fitbit Inc. to its 335,000 U.S. employees. This move is an attempt to improve workers’ fitness levels …

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Brutally Honest: Peer Critiques Push Business Growth

To view a PDF of this story, click here. Visit hardwareretailing.com/peer-critique for a critique sheet and hardwareretailing.com/store-tours for a tour of the two different stores. The partnerships started as a pact between three California retailers who knew each other through their co-op. The store …

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Two Store Tours: Take a Closer Look

Some California retailers’ model for offering each other business feedback inspired this peer critique that Hardware Retailing tested with two retailers in the Midwest. The goal of the project is to provide you with resources and ideas for connecting with and learning from …

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Critique Sheet for Store Evaluations

“I’ll be brutally honest with you if you’ll be brutally honest with me” is what three retailers in California promised each other when they started visiting each other’s stores to offer feedback. Those retailers started what they call the Pterodactyl …

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